08/07/2026
This has been bothering me for the past few weeks...
As many of you likely know, I offer a complimentary 15min clarity call so people can ask questions and see whether I'm the right therapist for them.
Recently, someone booked a call and very quickly let me know they couldn't afford therapy. I completely understood and recommended some free support services instead.
The conversation then became very personal and detailed. I gently explained that, ethically, I couldn't provide counselling to someone who wasn't my client.
This person then hung up on me and, within minutes, a one star Google review appeared.
I've reported the review to Google because I don't believe it reflects what actually happened, but I'm still waiting for their decision.
Because therapy is so personal and confidential, people rarely leave reviews. I completely understand why, and I don't often ask for them, but I am genuinely touched whenever a client takes the time to leave one.
If we've worked together and you feel comfortable sharing your experience, I would be so grateful if you would consider leaving a Google review.
Every kind word helps another person feel a little safer reaching out for support, and right now it would also really help restore my 5 star business rating.
Thank you to everyone who has trusted me with their story. I never take that privilege for granted.
For transparency, I've included the review and my response below.
If you'd like to leave a review, you can do so here - https://g.page/r/Ccp-mbwvQrKwEBM/review 🙏⭐️
With love,
Colleen