Unique Care Support Services

Unique Care Support Services Providing genuine, heartfelt and personalised support to help each individual achieve their goals. 💙
Registered NDIS provider, Bendigo & surrounds.

Enquiries: [email protected] | www.ucss.com.au | 0478 585 525

You're not handing your family to a logo. You're trusting real people. So we'd love you to meet ours. 💙UCSS is a family-...
27/08/2026

You're not handing your family to a logo. You're trusting real people. So we'd love you to meet ours. 💙

UCSS is a family-owned business, and behind every bit of support is a team who genuinely care: the coordinators who take the time to match the right worker to you, the team leaders backing our support workers, and the people keeping shifts, rosters and answers running smoothly.

Swipe through to meet the humans behind Unique Care, from our Director and CEO to the coordinators and team leaders you'll actually talk to. These are the people who'll pick up the phone, learn your routines, and make sure your support feels safe and consistent.

Already met, worked or working with one of us? Say hi in the comments 👇

Support Coordinators: ever wondered what actually happens after you send us a referral? Here's the whole journey, no bla...
25/08/2026

Support Coordinators: ever wondered what actually happens after you send us a referral? Here's the whole journey, no black box.

The first 24 to 48 hours:
- Enquiry lands (phone, email or EOI)
- Same-day acknowledgement, no silence
- Initial screen: yes, no, or "yes but tell us X"
- Detailed intake form
- Feasibility check: can we roster it safely?

Getting it right:
- Your Care Coordinator is allocated
- We meet the participant, a two-way fit conversation
- Plain-language agreement, signed before supports start
- Onboarding: support plan, risk assessments, staff matched and briefed
- Supports begin, with constant communication

No black box. No silence. You always know where your referral is up to.

Got someone who might be a fit? Send us a referral, or ask where one's up to. 👇

A good news story we just had to share. 💙Last week, one of our participants and his support worker (SW) were greeted by ...
21/08/2026

A good news story we just had to share. 💙

Last week, one of our participants and his support worker (SW) were greeted by two big dogs while out in the community. The SW completed a quick risk assessment, and once everything was safe, the two dogs gently approached and settled right at the participant's feet. He patted them happily for some time. 🙌

As anyone who knows him would understand, this is a huge milestone, because he has been petrified of dogs.

It's a real testament to the trust he has built: feeling safe enough in his SW's company to face something that has always frightened him.

The courage was all his. His team just got to stand beside him for it. ✨

Looking for support that builds this kind of trust? Get in touch at [email protected] or www.ucss.com.au.

Sometimes the most caring thing we can do is say no. 💙We could say yes to every referral. Fill every shift. Always look ...
20/08/2026

Sometimes the most caring thing we can do is say no. 💙

We could say yes to every referral. Fill every shift. Always look available and busy.

But if we can't support someone safely and well, saying yes would only let them down.

So we pause, or decline, when the support sits outside what our team is trained for, when the funding won't cover what's truly needed, or when we couldn't staff it without a rotating cast of strangers. Your person deserves familiar faces.

A "no" is rarely the end. Usually it's "not yet", we just need one more thing to do it properly.

We don't fill shifts for the sake of it. We build the right support, or we're honest that we're not it.

Wondering if we're the right fit for someone you're supporting? Ask us. 👇

Support Coordinators: the fastest way to get a real answer from us is a referral with the full picture.Here's what lets ...
13/08/2026

Support Coordinators: the fastest way to get a real answer from us is a referral with the full picture.

Here's what lets us say yes, no, or "yes, but tell us X", usually same day. Because you and your participant deserve no silence.

What helps us say yes:

- Clear funding for the supports requested
- Location, hours and the pattern of support
- An honest description of needs, including the hard parts, and worker preferences
- Any behaviour support plan, restrictive practice authorisation or health-care plan
- Who the decision-makers are, and why the participant is looking for a new provider

What slows us down:
- Vague needs
- Missing funding detail
- Complex needs raised late
- No consent yet to share information

We'd rather tell you honestly what we can and can't do than take a referral we'd have to staff with a rotating cast.

Got one that isn't quite standard? Call us. We'd rather have the conversation than have you guess.

One of the questions families ask us most:"What happens if our regular worker can't come?" 💙It's a fair worry. Consisten...
11/08/2026

One of the questions families ask us most:

"What happens if our regular worker can't come?" 💙

It's a fair worry. Consistency is everything.

So we plan for it before it ever happens. At your very first meeting, we talk through what you'd want if a worker became unavailable, so your wishes are already known, not figured out in a scramble.

On the day, we're told straight away through our On Call service, then we talk with you. We don't just send whoever's free. We offer a worker we genuinely think fits, or we adjust the time so your regular worker can still come. And we can introduce a familiar backup ahead of time, so there's always someone you already know.

A change in worker shouldn't mean a change in how safe you feel. Keeping that steady is our job, not yours.

Wondering how supports stay consistent over time? Ask us. 👇

If a provider has let you down before, trusting a new one feels like a lot.We get it. So we don't start with a shift. 💙B...
07/08/2026

If a provider has let you down before, trusting a new one feels like a lot.

We get it. So we don't start with a shift. 💙

Before UCSS supports anyone, we meet properly first. It usually begins with a short phone call, then a meet-and-greet wherever you feel most comfortable: your home, our office, a café, or a video call. Around an hour.

You choose who's there. We talk through who we are (a family-owned business), your support needs, routines, interests and goals. And we listen for the quieter things too: do you feel comfortable, respected, genuinely in control?

We're proud of how we match workers, so before you meet anyone we'll share a profile of the person we think fits. You'll know we listened before anyone turns up.

Because the right support doesn't start with a shift. It starts with feeling understood.

Thinking about support for someone you love? Message us and we'll set up a time to talk. No pressure.

What's the one thing you'd most want a new provider to understand? 👇

We're growing — and we're looking for people who show up with heart. 💙Unique Care Support Services is hiring Casual Supp...
06/07/2026

We're growing — and we're looking for people who show up with heart. 💙
Unique Care Support Services is hiring Casual Support Workers, starting ASAP.

If you're reliable, compassionate, and want work that genuinely makes a difference in people's lives, we'd love to hear from you.

✅ Must have:
• NDIS Worker Screening Clearance
• Working With Children Check
• Current Driver's Licence
• Reliable car + comprehensive car insurance

Desirable:
• Experience with Behaviours of Concern (BOCs) — but all expressions of interest are welcome

The role:
• Casual position
• Must suit weekends & sleepover shifts

📩 To apply, DM us or email [email protected]
Know someone who'd be perfect for this? Tag them below 👇
CasualJobs NowHiring

We're officially registered. 🎉As of today, 1 July, we are proudly Unique Care Support Services Pty Ltd, a registered NDI...
01/07/2026

We're officially registered. 🎉
As of today, 1 July, we are proudly Unique Care Support Services Pty Ltd, a registered NDIS provider.

You'll also notice our look changing. We've had a rebrand and a bit of a facelift, but rest assured, we're still us. Same team, same heart, same people you know and trust. Not a single internal change, just a fresh look to match this exciting new chapter.

Becoming officially registered is a milestone we're incredibly proud of, and it means we can continue supporting our community with the same care and commitment you've come to expect from UCSS.

To everyone who has supported us along the way, thank you. We couldn't have reached this point without you, and we can't wait to see what this next chapter holds for UCSS and the wider community.
💙
Unique Care Support Services, because everyone deserves care that's uniquely theirs.

Join us at the City of Greater Bendigo’s Be Well Be Connected Expo on Wednesday May 15thanytime between 10am to 2pm.We w...
05/05/2026

Join us at the City of Greater Bendigo’s Be Well Be Connected Expo on Wednesday May 15th
anytime between 10am to 2pm.

We will be one of over 80 exhibitors showcasing products and services which support positive
ageing and living well in our community for people with all types of abilities.

📍 Location: Fosterville Gold Bendigo Exhibition Centre, Prince of Wales Showgrounds, 42-47
Holmes Road, Bendigo
📢 Date: Wednesday, May 7th
⏰ Time:10am to 2pm

Come and enjoy a sweet or savory treat from the CWA while being entertained by local
performers.

For more information like maps, an access guide and an Auslan interpreted video visit the City
of Greater Bendigo’s Website at Be Well Be Connected Expo | City of Greater Bendigo

You can check out the Facebook event on the City of Greater Bendigo’s page through the link
below: City of Greater Bendigo created... - City of Greater Bendigo | Facebook

Address

49 High Street Eaglehawk
Eaglehawk, VIC
3556

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