23/07/2026
We note the recent media reports that have raised concerns regarding the safety of people living with diabetes who are using technology to manage their glucose levels.
Individuals living with the condition who were interviewed shared their experiences and concerns with using diabetes technologies. At the same time, we observed that there was limited opportunity devoted to exploring the benefits of these devices, especially the experiences of many people whose lives have been positively impacted by these technologies.
The team at the Diabetes Technology Research Group (D.T.R.G) acknowledges that the experiences shared by the people using diabetes technologies who spoke on the program and quoted in the newspaper articles were very real and distressing. Their concerns deserve to be heard and taken seriously.
We also recognise that the devices and technologies mentioned are not perfect, and our team at D.T.R.G are committed to ongoing research that will contribute to refining these devices. We hope that by doing so, we will continue to better support people living with diabetes who are using these devices and technologies.
We also know that, for many people living with diabetes, these technologies have been life changing. Continuous glucose monitoring (CGM) and insulin pumps, which can also be combined with automated insulin delivery systems, have transformed diabetes management for many individuals. In turn, this has had a positive impact on the lives of people living with diabetes and their families. Evidence from clinical trials and user feedback has consistently shown support for these therapies, especially the benefits to both physical health and emotional wellbeing for people using CGMs and insulin pump technologies.
Most importantly, “Empowering Us”, a national community-led survey of almost 3500 Australian adults living with type 1 diabetes with current or previous experience using diabetes technologies, specifically insulin pumps and CGMs, found that 98.3% of respondents reported diabetes technology was “important” or “extremely important” in helping them manage their glucose levels within target range, as well as reducing both the frequency and severity of hypoglycaemia. More than 85% of respondents reported that their emotional wellbeing was “better” or “much better” since using these technologies.
While there is always room for improvement in the current generation of CGMs and insulin pumps, we at D.T.R.G believe it is important that conversations about diabetes technology reflect both its benefits and its limitations. We strongly encourage balanced reporting, as it enables people living with diabetes and their families to make informed decisions, helps minimise unnecessary fear and anxiety, while ensuring that genuine concerns continue to be acknowledged, understood and addressed.