My Family Support Services

My Family Support Services With 30years experience, and having our own families with disabilities. We understand the struggles, challenges and fear families have for their loved ones.

We support not only those living with the challenges but also their support team.

What a fantastic day of learning, teamwork, and hands-on practice with our amazing staff! 💙Today we focused on safe manu...
08/06/2026

What a fantastic day of learning, teamwork, and hands-on practice with our amazing staff! 💙
Today we focused on safe manual handling techniques, including: ✅ Using a hoist safely and confidently ✅ Sara Stedy transfers ✅ Safe transfer techniques ✅ Reducing risks for both participants and support workers ✅ Promoting dignity, independence, and person-centred support
There were plenty of laughs along the way as staff got involved in practical activities and worked together to build their skills and confidence. Training like this helps ensure we continue to provide safe, high-quality support while creating positive outcomes for the people we support.
A big thank you to everyone who participated and made the day both educational and enjoyable! 👏
💙

02/06/2026

Dear Participants, Families, Nominees, and Representatives,

As a Registered NDIS Provider, My Family Support Services is committed to delivering high-quality supports that align with the NDIS Practice Standards and the recent changes to the NDIS framework.

To ensure we continue providing supports that are meaningful, compliant, and focused on participant outcomes, we are strengthening our processes across all services.

Our support staff are currently undertaking additional training and guidance to ensure they are:

Supporting participants in line with their individual NDIS goals.
Focusing on skill development, independence, and community participation.
Recording detailed progress notes that accurately reflect the supports provided.
Documenting outcomes, achievements, challenges, and progress towards goals.
Identifying what strategies are working well and where adjustments may be required.
Ensuring supports remain participant-centred and outcome-focused.

As part of our commitment to continuous improvement, our team will also continue to work collaboratively with participants, families, Support Coordinators, allied health professionals, and other stakeholders to ensure supports are tailored to individual needs and aspirations.

You may notice support workers discussing goals more regularly during shifts and documenting progress in greater detail. This is part of ensuring that the supports you receive demonstrate value, promote independence, and align with current NDIS requirements.

We appreciate your ongoing support and cooperation as we continue to enhance our services and maintain the highest standards of care and support.

01/06/2026

Our role goes far beyond providing day-to-day support to participants.

We work collaboratively with Support Coordinators, families, allied health professionals, guardians, and other stakeholders to ensure each participant is progressing towards their goals and receiving the right supports at the right time.

Our team provides:
✅ Regular communication with stakeholders
✅ Monthly progress reports outlining achievements, challenges, and outcomes
✅ Documentation of strategies that have been successful and those that have not
✅ Goal-focused support and evidence of participant progress
✅ Ongoing review and adjustment of support approaches to meet individual needs
✅ Quarterly clinical reports completed by our nursing team to support health and clinical oversight

We believe quality support is about more than just being present. It's about understanding each participant's goals, measuring progress, identifying barriers, and working together to create meaningful outcomes.

By maintaining strong communication and detailed reporting, we help ensure participants, families, coordinators, and funding bodies have a clear picture of the supports being provided and the progress being made.

Because great support isn't just about what happens today—it's about building a pathway towards tomorrow.

19/05/2026

Topic Of The Day 🙌🏽

Does Lightening McQueen have life insurance or car Insurance?
🚗⚡️

Drop your thoughts below!

24/04/2026

Lest We Forget 🌹

Not just the words…
But the meaning behind them.

The lives given
The futures lost
The ones who came back… forever changed.

📢 Recent NDIS Update – What You Need to KnowThere’s been a lot of talk lately about possible changes to the NDIS, and un...
24/04/2026

📢 Recent NDIS Update – What You Need to Know

There’s been a lot of talk lately about possible changes to the NDIS, and understandably, it’s causing some concerns in our community.
Here’s a simple breakdown of what’s being shared right now:
🔹 Right now:
Not much is changing immediately. Many ideas are being discussed, but there are no clear timelines or confirmed details yet.
🔹 Funding & plans:
Future changes may include how plan rollovers work, with unused funds potentially not carrying over. This is expected around mid-2026 (not confirmed).
🔹 Assessments:
From July 2027, new assessment tools may be introduced — but for now, continue as normal with current reports and assessments.
🔹 SIL & supports:
Some changes may come in the future (like provider requirements), but nothing immediate. If changes happen, support will be provided to transition smoothly.
🔹 Community access funding:
There’s a possibility of reductions from October 2026, but again, nothing confirmed yet.

🔹 Big takeaway:
✅ No major changes right now
✅ Plenty of time to prepare
✅ Keep your reports and evidence up to date
✅ Don’t rely on social media rumours

If you’re feeling unsure or worried, please reach out to us — that’s what we’re here for . Our team will meet on Monday to discuss these changes and how we can best navigate these for our clients and their families.
We’ll keep you informed every step of the way 🤝

Wishing all of our staff, participants and their families a very Happy Easter 🪺🐰🐣Please stay safe during the long weeken...
02/04/2026

Wishing all of our staff, participants and their families a very Happy Easter 🪺🐰🐣

Please stay safe during the long weekend and we hope the Easter bunny comes to you all 🤍

Reminder: our office is closed from Friday to Monday.

09/09/2025

We're thrilled to announce that we've successfully passed our 4TH audit with ZERO non-compliances! 🙌 We're proud to deliver top-notch services and knowledge, and this achievement is a testament to our team's hard work and dedication. 🥇

A huge thank you to all our participants who took part in interviews and provided valuable feedback. Your insights were instrumental in helping us improve and refine our processes. 🙏

We're also grateful to our amazing staff who worked tirelessly to ensure our services met the highest standards. Your commitment to excellence is what sets us apart, and we're honored to work alongside such a talented team. 💼👏

Here's to continued success and delivering exceptional services that exceed expectations! 🚀 "

24/08/2025

🌟 We’re Growing! 🌟

My Family Support Services is thrilled to announce that we are expanding our tailored disability support services to Melbourne, Victoria!

After years of proudly supporting participants and families across the Gold Coast, we are excited to bring our trusted care, dedicated team, and person-centred approach to the Melbourne community.

This expansion means more opportunities to support individuals with quality, compassionate, and flexible disability services — empowering people to live their best lives. 💙✨

📍 Melbourne, here we come!
📞 For more information or to connect with our team, reach out today via [email protected] or contact our office on 07 5665 6589

💚💙💗🧡My Family Support Services has been awarded The Most Outstanding Provider of Tailored Disability Support for 2025! 🎉...
22/08/2025

💚💙💗🧡

My Family Support Services has been awarded The Most Outstanding Provider of Tailored Disability Support for 2025! 🎉

This recognition is a reflection of the dedication, compassion, and professionalism of our incredible team, who go above and beyond everyday to provide personalised, high-quality support to our participants and their families.

A heartfelt thank you to our participants, families and wider community for trusting us and allowing us to walk alongside you in your journeys 🤍 your support and collaboration inspire us to keep raising the standard of care.

💚💙💗🧡

Address

Maudsland, QLD
4210

Telephone

+61756656589

Website

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