02/06/2026
Dear Participants, Families, Nominees, and Representatives,
As a Registered NDIS Provider, My Family Support Services is committed to delivering high-quality supports that align with the NDIS Practice Standards and the recent changes to the NDIS framework.
To ensure we continue providing supports that are meaningful, compliant, and focused on participant outcomes, we are strengthening our processes across all services.
Our support staff are currently undertaking additional training and guidance to ensure they are:
Supporting participants in line with their individual NDIS goals.
Focusing on skill development, independence, and community participation.
Recording detailed progress notes that accurately reflect the supports provided.
Documenting outcomes, achievements, challenges, and progress towards goals.
Identifying what strategies are working well and where adjustments may be required.
Ensuring supports remain participant-centred and outcome-focused.
As part of our commitment to continuous improvement, our team will also continue to work collaboratively with participants, families, Support Coordinators, allied health professionals, and other stakeholders to ensure supports are tailored to individual needs and aspirations.
You may notice support workers discussing goals more regularly during shifts and documenting progress in greater detail. This is part of ensuring that the supports you receive demonstrate value, promote independence, and align with current NDIS requirements.
We appreciate your ongoing support and cooperation as we continue to enhance our services and maintain the highest standards of care and support.
