Pace MediSystems

Pace MediSystems Streamlining Systems for Health Professionals so they can Reclaim Time & Simplify Workflows | Coach & Mentor | Certified SYSTEMologist®

Why Are Practices Actually Looking at New Software Right Now?Sound familiar? Old desktop software your vendor's quietly ...
01/09/2026

Why Are Practices Actually Looking at New Software Right Now?

Sound familiar? Old desktop software your vendor's quietly retiring. Admin eating up the day. Everything running through one or two people who know where it's all kept. Or just a nagging feeling you could be working smarter.

There's usually one of these behind every practice that starts looking at new software, and which one it actually is changes what "success" looks like for you.

Over the next few weeks we're breaking down what really makes a software implementation work, drawing on real research and real practices.

Not sure how close your platform is to end of life? Worth finding out before that decision gets made for you.

If you're not sure how close your platform actually is to end-of-life, that's worth finding out before the decision gets made for you.

How Long Do You Actually Need to Keep TheseQuick one: bulk billing agreements need two years on file. Simplified billing...
25/08/2026

How Long Do You Actually Need to Keep These

Quick one: bulk billing agreements need two years on file. Simplified billing agreements need seven, same two agreement types from earlier this month, different retention rules. Worth checking how yours are filed.

How is your practice currently storing signed assignment agreements?

Does the Assignment of Benefit Change Actually Apply to Your Billing?Simplified billing through Eclipse only covers no g...
23/08/2026

Does the Assignment of Benefit Change Actually Apply to Your Billing?

Simplified billing through Eclipse only covers no gap and known gap claims, capped at around $500. Within that gap, the changes apply to you.

Above it, you are billing privately, the patient pays directly and may claim themselves. No assignment happens, so none of this touches that claim.

Same procedure, two different rules, depending on which side of $500 the fee lands.

Worth knowing which of your providers already have agreements with the funds (Implied, no extra step) and which don't (Requested, needs the patient's authorisation captured). Worth checking this week.

Two Ways to Capture Assignment of Benefit, Which One Fits Your WorkflowThere are now two ways to capture Assignment of B...
20/08/2026

Two Ways to Capture Assignment of Benefit, Which One Fits Your Workflow

There are now two ways to capture Assignment of Benefit for bulk billed services, and the right one depends on how your practice runs.

Pre-assignment happens before the consult, only needs a basic service description, and can cover episodic treatment up to six months ahead. Good for waiting room forms or ahead of telehealth.

Post-assignment happens after the consult and needs the specific item charged. Good for in-clinic appointments where the form goes out once billing is confirmed.
Either way, it needs to be in place before the claim is submitted.

Which one fits your practice, or do you need a mix of both?

19/08/2026

What actually happens to your data when you switch practice software?

Clinical data usually comes across. Financial data and practice setup usually get rebuilt fresh, and it varies by system, right down to how a single field gets labelled.

So use your trial conversion properly. Open real records and check, don't just confirm your patient count. Once you're live, that window's gone.

DB4, DB4E AND DB020 Just ChangedThe old DB4, DB4E and DB020 forms were retired on 1 July, replaced with updated versions...
18/08/2026

DB4, DB4E AND DB020 Just Changed

The old DB4, DB4E and DB020 forms were retired on 1 July, replaced with updated versions from Services Australia. No single format was ever mandatory though, so paper, electronic or your own version still works. Swipe to see what changed. Click the link to access the blog https://pacemedisystems.com.au/assignment-of-benefit-changes/

What Actually Changed on 1 July, and What Your Twelve-Month Grace Period Really MeansIf you bulk bill, here is the short...
16/08/2026

What Actually Changed on 1 July, and What Your Twelve-Month Grace Period Really Means

If you bulk bill, here is the short version of what changed on 1 July: verbal consent is still valid, but only until 30 June 2027, and the record-keeping responsibility now sits with your practice.

Twelve months sounds like plenty of time. It is, if you start now. It is not, if you wait.

If you are not sure what your practice actually needs to do differently before July next year, let us talk it through.

Medical Billing Has So Many Layers, It Is Hard to Learn, Let Alone TeachIf Billing Feels Complicated to Your Team, It Fe...
11/08/2026

Medical Billing Has So Many Layers, It Is Hard to Learn, Let Alone Teach

If Billing Feels Complicated to Your Team, It Feels Worse to Your Patient

Medical billing has a lot of layers, item numbers, Medicare rebates, private fees, health fund rebates that vary by fund, gap arrangements, rules about what can and cannot be billed together.

None of that belongs in a conversation with a patient. They do not need a walkthrough, they need one clear number, what this will cost them.

That is the practice's real job, not explaining the variables, but absorbing them so the patient only sees the answer. A properly set up quoting system does that automatically. One that is not leaves staff doing the translation manually, under pressure, in the room.

Is your system doing that translation, or are your staff?

Check the Status Page Before You Call SupportNext time your PMS feels slow or will not load, check the status page first...
09/08/2026

Check the Status Page Before You Call Support

Next time your PMS feels slow or will not load, check the status page first.

Most established platforms keep a live status page for known widespread issues — Xestro's status page, for example: https://xestro.com/xestro-system-status/. It takes just ten seconds to check whether it is a problem on their end, versus 20 minutes in a queue.

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