http://www.artissupportservices.com.au/

Artis Support Services, Toowoomba, Toowoomba (2026)

03/06/2026

MEET ANNALISE🥰❤️☀️

16/04/2026

I believe curiosity is one of the most underrated skills in support work.

Not "being nice." Curiosity.

We live in a world that is very quick to shut people down.

If someone interprets a situation differently, if they process the world in a way that doesn't fit the standard mould, if their experience doesn't match the clinical picture.. the default response, more often than not, is correction.

"That's not right. That's not how it works. That's not what the research says."

The matrix moves fast and it doesn't leave a lot of room for difference.

But in support work? Difference is often where the most important information lives.

So what does curiosity actually look like on shift?
It looks like pausing before you correct someone.
It looks like asking "tell me more about that" instead of "actually, I think you'll find…"

It looks like genuinely wanting to understand how someone experiences their world... not so you can fix it, but so you can actually see it.

Because here's what staying curious has taught me: the people who get shut down the most are often the ones who are seeing something real.

Something that doesn't fit the framework but is deeply, powerfully true for them.

And the only way to access that truth is to ask and then actually listen.

Why does this matter so much in our work specifically?

Because the people we support have often spent a lifetime being told they're wrong. Wrong about what they feel. Wrong about what they need. Wrong about how they see the world.

When we show up with curiosity instead of correction, we're not just asking a better question. We're sending a message: your experience is worth understanding.

and that's the point..

Curiosity is how we build trust. It's how we stay humble enough to keep learning. And it's how we do support work that actually means something.

The goal isn't to have all the answers.
The goal is to ask better questions.

So here's one to sit with today:
When was the last time you stayed curious... even when it would have been easier to assume?

05/04/2026

ARE YOU LOOKING FOR A NEW EXPERIENCE?

04/04/2026

Happy Easter! I went for my morning walk this morning. Grabbed a coffee. Came home and read this article about neurodivergence that I can't stop thinking about.

It talked about how the second someone gets a label like ADHD or autism or dyslexia the world starts treating them like they're broken. Like they need fixing. Like something went wrong.

He said neurodivergent minds are the vaccine to the stupidity virus….. I’m sorry I can’t help but agree.

And I just laughed and thought yep.

Because the people who think differently have always been the ones who change things. The ones who can't sit still are the ones who build. The ones who see too much are the ones who catch what everyone else misses. The ones who feel too deeply are the ones who actually move people.

The world keeps trying to put these brains in a box. Medicate them. Label them. Fix them.

But what if they were never broken?

I think about the people we get to support every day and I see it constantly. Brains that the world has underestimated doing things that blow me away. And nobody stops to tell them how incredible that is.

So this Easter. If you love someone with a neurospicy brain. Or if you have one yourself.

You're not broken. You don't need fixing. The world just hasn't caught up to you yet.

Happy Easter from our little family to yours. We love you all so much.

04/04/2026

Two of our team requested the same day off.

Same day. Same participant.

That's life. People get sick. People need a break. When you're a small team it just happens sometimes. No drama.

But here's the thing.
The easy thing to do is find someone available and fill the shift. Roster sorted. Box ticked. Move on.

And that's what most providers would do without a second thought.

But I kept thinking about what that actually looks like on the other end.

Just a new face at the door and a "hi I'm here for your shift."

That might work on a roster. But that doesn't work for a person.

So I picked up the phone.
Told him what was going on.
"Two of your team are off on the same day. And I don't want to make this decision without you."

I gave him two options.
We bring someone new in with a buddy shift beforehand so he could meet them first. Or we move those hours onto a different day with his regular team.

He didn't even think about it.
"Add them onto another day."

Done. Five minutes. Sorted.

But it's what he said after that got me.

"Thank you for actually asking me."

Actually asking me.

Like that was the unusual part. Like nobody had ever thought to do that before.

And maybe they hadn't.

Because here's what happens in a lot of companies. A shift needs filling. Someone gets put on. The participant finds out when the doorbell rings. And they just have to deal with it.
Nobody calls. Nobody checks. Nobody asks "what would you prefer?"

For some people a new face showing up unannounced isn't just an inconvenience. It throws off their whole day. It takes away the one thing that was supposed to feel safe and makes it feel unpredictable.

And the wild part is it takes five minutes to make a phone call.
Five minutes to say "what would you like to do?"
Five minutes to treat someone like a person instead of a problem that needs solving.
Five minutes.
That's all it takes to do this differently.

04/04/2026

If you know me..like actually know me .. you'll know I'm a thinker. Always have been.

I'm the kind of person who goes down rabbit holes at 1am. I love a conspiracy theory. I question everything. Not in a cynical way, but in a "why do we just accept that this is how things work" kind of way. I always have to understand the why behind something before I can sit with it.

And honestly, in an industry like this, that can be hard.

Because disability support has a lot of "this is just how it's done." A lot of systems that exist because they've always existed. A lot of processes that no one really questions because questioning them feels like too much effort when the day-to-day is already full.

But I can't not question it. That's just how my brain works.

And I think that's actually what led me here.

Because when you strip everything back… the business, the goals, the plans, the noise…it always comes back to the same place for me.

The why.

And my why has never been complicated.

I just want to impact people.

That's it.

And honestly? I want to take that as far as it can go. I'm not going to pretend otherwise. I don't necessarily want to be the biggest provider in the room. That's never been the goal. But I do want to build a big life. I want to reach as many people as possible. I want someone in a completely different part of the country to feel the same thing someone in my corner feels… like they matter inside their own support. Like someone actually thought about them.

I think about this constantly. Probably more than I should.

I think about whether the people we support feel seen. Whether the way we show up matches the way they actually want to live. Whether we're doing this because it's easy or because it's right.

And the answer isn't always comfortable. That's the thing about questioning everything… sometimes the answers aren't the ones you want.

But I'd rather sit in that discomfort than stop asking.

Because every time I get lost… every time the business stuff gets loud, every time things feel complicated… I come back to that one thing.

I just want to impact people.

That's the thread underneath all of it. It's the thing that makes the hard days make sense. The thing that quietly answers every difficult decision if I'm willing to listen to it.

I don't have a five-year plan. I'm not sure I ever will.

But I have a reason.

And honestly, that's been enough so far.

Love always, Jordie

03/04/2026

There's a moment that happens and it's so quiet you could miss it.

It's when someone stops explaining themselves.

Not because they gave up. But because they finally don't have to.

Someone remembered how they like their morning. Someone asked about their weekend and actually listened to the answer. Someone walked through the door and they didn't feel the need to put on a brave face or hand over a list of instructions just to be understood.

They just felt known.

And if you've never had to fight to be seen, you might not realise how heavy that fight actually is.

Imagine going through your life and every new person you meet, you start from zero. You explain your story. You explain your needs. You explain the things that make you feel safe and the things that don't. And then that person leaves and a new one comes and you do it all again.

After a while you stop expecting anyone to remember.

You stop hoping someone will notice the small things. The way your face lights up when your favourite song comes on. The fact that you always want the window open. That Tuesdays are hard for you and nobody has ever thought to ask why.

You just get used to being a file. A plan number. A name on a roster that someone reads five minutes before they knock on your door.

And that becomes normal.

But it was never supposed to be normal.

Being seen isn't a luxury. It's the bare minimum of being human. And somewhere along the way, this industry forgot that.

People don't remember what you did for them.
They remember how you made them feel.

Every person deserves to feel like the most important person in the room. Not because of a policy. Not because of a plan. Because they are.

That's not a service. That's not a business model.
That's just how it should have always been.

02/04/2026

Being young in the NDIS space is not a disadvantage.
But we didn't always believe that.

When we first started Artis we had the same nervous conversation with our mentors over and over. "We feel like no one is going to take us seriously."

We were young. We were new. And we were competing against businesses run by people twice and three times our age.

We said it so many times it almost became our story.

But here's the thing. Being young doesn't mean being inexperienced. It means we're not stuck in the way things have always been done. It means we question everything. It means we built this business without the old playbook and created something that actually feels like it belongs in 2026.

The big providers have systems. They have structure. They have history.

We have hunger. We have heart. And we have the ability to change direction overnight if something isn't working.

And now after being in this space for a long time we realise something. People are drawn to us because they can see it. The energy. The spirit. The drive to create real change in an industry that has been stuck in its ways for too long.

We know the look. When we meet new staff or new participants there's always that moment of surprise when they see who's sitting across from them. But by the end of the conversation the feedback is always the same. "It's incredible to see young people doing big things."

And we agree.

Our promise is simple. We will never stop showing up with the same energy we had on day one. We will never stop learning. And we will never stop building something that makes people feel like they belong.

Love always, Tommy and Jordie.❤️

31/03/2026

Something I wish more people understood…

30/03/2026

WE’RE HIRING A MALE SUPPORT WORKER
(Immediate start)

We’re currently looking for a male support worker to join our family at Artis Support Services.

This role offers consistent hours across the week, with a mix of weekday and potential weekend shifts.

At Artis, we’re not just looking to fill shifts.

We’re looking for someone who genuinely cares about people, shows up consistently, and brings a calm, grounded presence into each day.

The role includes:
• In-home support
• Community access
• Supporting daily routines
• Building real, trusting relationships

You’ll fit in well if you are:
• Reliable and grounded
• Easy to be around
• Physically active
• Someone who naturally builds trust with others

Experience is always valued,
but who you are matters more to us.

We’re not a big, clinical company.

We’re a small, close-knit team that truly values both our participants and our staff.

We focus on:
• Strong relationships
• Consistency
• Support that feels like family

If this feels like the kind of environment you’ve been looking for, we would love to hear from you.

Please send through a short introduction about yourself and your resume to [email protected].

Artis Support Services

03/06/2026

16/04/2026

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