01/09/2026
Aldi, honestly—this is not good enough.
I went shopping and ended up having to park my powered wheelchair sideways against the self-checkout because there was no space underneath it for me to get close.
That meant my basket was behind me.
I then had to twist backwards, struggle to reach each item and literally throw my shopping onto the packing shelf because I could not reach it properly.
Imagine having to do that with every single item in your basket.
I shouldn’t have to ask a member of staff to unload my shopping for me. Staff assistance may be helpful, but it is not the same as being able to shop independently.
Why isn’t there at least one properly accessible self-checkout in every store, with space underneath, a reachable basket position and a packing shelf that a wheelchair user can actually reach?
And while we are talking about checkouts, why can’t there be one staffed till with a lower or height-adjustable conveyor belt and packing area?
I am not asking Aldi to replace every checkout.
I am asking for ONE accessible self-checkout and ONE accessible staffed checkout in every store.
Wheelchair users shop. Our families shop. Our friends and carers shop with us. Accessibility isn’t only the right thing to do—it makes good business sense.
Aldi UK, you could lead from the front here.
Will you?
Please share this if you believe disabled people should be able to do something as ordinary as paying for their shopping without having to struggle, twist or ask to be rescued.