19/05/2026
This morning, I received three emails from clients. I was struck by the fact that all three said pretty much the same thing.
They thanked me for the work I had done for them, and commented that as a result of my support, they felt more confident about their next steps.
I'm always thrilled to hear this, as it's the reason I set up SEND HUGS - to provide parents with the knowledge and support they need to empower them to advocate effectively for their children. It's the service I needed, but couldn't find, when I was starting out on the journey of discovering that my children needed more support.
I needed someone to sit me down and explain to me what they needed, who to talk to in order to get it, and what hoops I would need to jump through.
I needed someone to hold my hand metaphorically, tell me it wasn't my fault and that they had my back.
I needed someone to see what I was seeing, understand why I was worried and upset, and help me to put it into words.
I needed someone who understood why I couldn't get started with applying for the support my children needed and why I just metaphorically lay down and let professionals walk all over me even when I knew I was in the right - and who would help me to get up, dust myself off and prepare for the meeting, fill in the form or write the letter.
I needed help, understanding, guidance and support - and lots of hugs.
I got much of that from other SEND parents, all while I was getting gaslighting, parent blame, resource guarding and inaccurate information from professionals.
It disappoints me hugely that the proposed SEND reforms put more responsibility in the hands of those very professionals, while ignoring or belittling the efforts of the SEND parents. We poured our hearts into responding to the consultation, but to what end? Will anyone actually listen to us? Will anything improve?
I think people like Bridget and Georgia genuinely are motivated by a desire to improve the system.
Unfortunately, those of us who have experienced it first hand have seen all the factors that make it impossible for the proposals to succeed without significant improvements in training, staffing ratios, accountability and funding.