DLM Falls team - Pendant service

28/08/2026

28/08/2026

⭐️⭐️⭐️⭐️⭐️

20/08/2026

20/08/2026

Today we were out and about doing installs in Chapel en le Frith

To sign up to our falls pendant service call 01246 961562 and we will guide you through the process

19/08/2026

More 5⭐️ feedback

19/08/2026

Here is a summary of the market research data, organized by key service features rather than by company type:

- Level of Medical Care & Qualifications

Derbyshire Light Medical: Provides the highest level of care. They dispatch Emergency Medical Technicians and Responders who check vitals (BP/BM/O2/Temp/ECG) and carry medical equipment, including defibrillators and oxygen. They are capable of discharging patients at home for minor injuries after booking follow-ups with district nurses.

Competitors A & B: Offer zero medical interventions or observations. Competitors A and B relies on first-aid-trained staff

Competitors C, D, E, & F: Do not provide any in-person medical care or responders.

- Dispatch & Response Times

Derbyshire Light Medical: Guarantees two responders will come out every time the pendant is pressed, boasting the fastest average response time of 15–20 minutes.

Competitor A: Assesses situations over the phone first and takes an average of 40 minutes to respond.

Competitor B: Responds within 30 minutes but does not guarantee a visit every time; if the person has carers, they will contact them instead.

Competitors C, D, E, & F: Operate strictly as an online/phone response service, only contacting relatives or 999.

- Pricing & Equipment

Derbyshire Light Medical: Charges £60/month (with a £100 setup fee) and includes a keysafe in their service.

Competitor A: Charges £58.07/month but does not provide a keysafe.

Competitor B: The most affordable at £42.60/month, but charges an additional £60 for a keysafe.

Emergency Protocols & Escalation

Unanswered Calls: If a client doesn't answer,

Derbyshire Light Medical immediately notifies the ambulance service and sends a response team.

Competitor B, on the other hand, will try three times before following up.

Minor Injuries: Derbyshire Light Medical can refer to district nurses if needed and arrange continuing care

Competitor A simply calls 999,

Competitor B offers no intervention.

16/08/2026

Two awesome reviews

Although we don’t provide paramedics, the staff that attended were both Emergency medical technicians

(We are not responsible for the terminology of others)

15/08/2026

Incident 420 - 1410 - 15/08/2026

Ilkeston

We were called by a relative to assist a 81yo gentleman who had fallen at the top of his stairs

On arrival we did a full assessment and used our Mangar lifting cushion to get him to his feet

Response time - 40 minutes
Time on scene - 35 minutes

Total time on call - 1hr 15mins

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DLM pendant service - 01246 961562

DLM falls team - 0800 94 94 099