Jared Aron

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Coherent is a superhuman patient coordinator service for private clinics - combining specialist human coordinators with AI to stop patient leakage at every stage of the journey, from first enquiry to long-term recall, without adding headcount.

23/05/2026

What does it really feel like for a patient when the clinical care is good, but the communication around it breaks?

In Episode 31 of The Business of a Clinic podcast, Jared Aron sat down with Dr. Krista, a consultant neurologist and member of Coherent’s Medical Advisory Board, to talk about the realities of patient experience in modern healthcare.

Dr. Krista is a consultant neurologist, clinical lead for neurology in West Hertfordshire, and also works at the National Hospital for Neurology and Neurosurgery and Cleveland Clinic London. She has also been involved in the rollout of ambient voice technology in healthcare, giving her a unique perspective on both clinical care and health tech.

In this conversation, Krista reflects on what actually happens around a consultation: referrals, booking, letters, follow-up appointments, investigations, admin teams, medical secretaries, and all the operational machinery that patients rarely see.

Watch the full episode here: https://youtu.be/olPZoo976MI

Dr. Krista will also be joining us at our upcoming event, Is Your Clinic Exit Ready?, on 18th June in central London.

If you’re a clinic owner thinking seriously about growth, value creation, and what makes a business more attractive over time, this will be well worth attending.

Book your early bird ticket now before the price increases:
https://lnkd.in/dVKTsfGK
📍 18 June 2026, 6:00 PM BST
📍 14 Hanover Square, London

21/05/2026

Most clinics talk to every patient with the same generic voice.

The clinical service is commoditized. The voice is what patients actually buy.

"Dear Patient" vs "Hey Patient" tells the patient whether they came to the right clinic.

20/05/2026

Every healthcare tech vendor is selling AI that talks to patients directly.

A real patient reply we saw: "my vasectomy was ineffective."

AI handles 99% of patient replies. The last 1% decides whether patients trust the clinic again.

Keep a human in the loop.

20/05/2026

Most clinics avoid recall because they're afraid it sounds pushy.

Done right, recall feels like a friend writing to you.

Champions aren't made in the clinic. They're made in the follow-up.

19/05/2026

Less admin. More time for the things that actually grow the clinic group.

Terese Dunne, Operations Manager at Injectual, shares how Coherent Healthcare helps her team save hours every day by taking care of the admin-heavy side of patient relationships.

From follow-ups to ongoing patient conversations, Coherent supports patients and clients when they are not physically inside the clinic, helping the team stay connected without adding more pressure to front of house.

🍀 That means less time buried in admin and sales follow-up. More time focused on creating an exceptional in-clinic experience.

And for Injectual, that operational breathing room has helped support their growth as they expand into a third location.

19/05/2026

"Hi, it's time to book your fifth appointment." That's a recall email.

If you sent that to me, I'd disregard it in a second.

Most clinics keep losing patients to the cadence, not the care.

19/05/2026

Every clinic has a lead follow-up sequence. Almost none of them know who designed it.

Phone call. Email. Phone call. Email. That's not a sequence. That's an inheritance.

Treat your lead cadence like a hypothesis, not a default.

18/05/2026

Out of a thousand patient calls, only 5 answer.

Don't put an AI on the line. Put it in front of the line, clearing the 9,995 that never connect.

The conversation is the job. Everything else is friction.

15/05/2026

A dental clinic had 5,000 patients archived in their PMS. Nobody knew why. Turns out somebody clicked the wrong button. 5,000 patients you paid to acquire, silently filed away.

15/05/2026

If you don't catch a patient within three days of them leaving your clinic, they're already gone. The drift starts on day four. Most clinics don't even know they have a list to chase.

14/05/2026

The belief that your practitioners will follow up with patients is wrong. They were never set up to. The test is one question: are they doing it? If the answer is no, you don't have a retention strategy. You have a hope.

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