Arrow Continuing Healthcare Consultants

Arrow Continuing Healthcare Consultants Helping individuals secure the NHS Continuing Healthcare (CHC) funding they are legally entitled to. Free, no-obligation consultation available.

We guide you through assessments, appeals, and the entire CHC process—ensuring you don’t navigate it alone.

29/06/2026

Could NHS Continuing Healthcare be worth exploring?

One of the questions I am asked most often is:

“Do you think it’s even worth looking into NHS Continuing Healthcare?”

For many individuals and families, the honest answer is that they simply don’t know.

The NHS Continuing Healthcare process can be confusing, and it isn’t always easy to understand whether someone’s needs may be primarily health-related, meaning the NHS could be responsible for funding their care, or whether they are more appropriately met through means-tested social care.

To help people gain a clearer understanding of their situation, I have developed the ARROW FREE CHC Eligibility Indicator.

In around 10 minutes, you’ll complete a structured online questionnaire based on the NHS Continuing Healthcare framework. You’ll then receive a personalised Eligibility Indicator Summary Report by email, providing an independent indication of whether NHS Continuing Healthcare may be worth exploring further.

Please note that this is not an NHS assessment and it can't determine eligibility. It is simply intended to provide a helpful starting point for individuals, families and professionals who are unsure where they stand.

The Eligibility Indicator is completely free to use, and the information you provide is used only to generate your personalised report. It will not be used for marketing purposes, and you won’t receive unwanted follow-up emails.

If you think it might be helpful, you can find it here:

👉https://www.arrowchc.org/arrow-free-chc-eligibility-indicator.html

I’d be very interested to hear what you think.

I wanted to share something a little different that may be of interest.Ali, a very talented friend of mine, has recently...
30/03/2026

I wanted to share something a little different that may be of interest.

Ali, a very talented friend of mine, has recently launched Riverhaze Treasure Hunt, offering structured outdoor treasure hunt experiences designed to bring people together in a more meaningful, real-world way.

I’ve heard consistently positive feedback from those who have taken part in her earlier events. They are thoughtfully designed, engaging, and importantly, entirely screen-free. The experience relies on maps, observation and problem-solving, encouraging people to step away from devices and engage fully with their surroundings.

Alongside self-guided trails in Cromer and Norwich, there is an upcoming live event on 30 May 2026 in East Runton. This is a team-based treasure hunt across the village, finishing with a local collaboration for food, which adds a nice social element to the day.

From a professional perspective, activities like this offer a genuinely useful opportunity for collaboration, communication and time away from day-to-day pressures.

From a personal perspective, it simply sounds like a very enjoyable way to spend an afternoon.

Details can be found here:
www.riverhaze-treasure-hunt.com

I’ve recently introduced a new type of support at ARROW for people navigating NHS Continuing Healthcare (CHC).Many famil...
26/03/2026

I’ve recently introduced a new type of support at ARROW for people navigating NHS Continuing Healthcare (CHC).

Many families still want full support from start to finish, and that remains a core part of what I do. However, that isn’t always what’s needed.

Sometimes, what people are really looking for is clear, experienced input at a particular point. That might be before an assessment, after a decision has been made, or when it’s not clear whether things have been handled correctly.

I’ve developed these consultancy services to provide that support in a more flexible way. They are offered on a pay-as-you-go basis, so you can access specialist input when you need it, without committing to ongoing involvement.

In many cases, this involves reviewing key documents such as a Decision Support Tool or outcome letter, and providing a clear, independent view on what they show and whether there may be grounds to challenge. Documents can be sent in advance, and in some situations a written review on its own is enough, without the need for a call.

These services are also available to professionals supporting others through the CHC process, including solicitors, financial advisers, later-life practitioners and care home managers, where an independent view can help move things forward more quickly and with greater confidence.

The aim is simple: to make specialist CHC support easier to access at the points where it is most needed, while still offering full representation where that is the better option.

For individuals and families:
https://www.arrowchc.org/consultancy-support.html

For professionals:
https://www.arrowchc.org/professional-services.html

Should the NHS Be Funding This Care?When someone you love needs long-term care, the conversation often starts with how t...
27/02/2026

Should the NHS Be Funding This Care?

When someone you love needs long-term care, the conversation often starts with how the fees will be funded.

How much? How long? How quickly will savings disappear? Will we have to sell the house? How do we even begin to access support with all of this?

Only later does NHS Continuing Healthcare enter the conversation, and by that point, many families have still never even heard of it. On paper, the process can appear fairly straightforward. In reality, those embarking on it are often in for a shock.

ARROW's latest newsletter looks at why accessing CHC funding can be so challenging in practice. Drawing on recent research from the Nuffield Trust, alongside my experience supporting families through assessments, it explains why fewer people are qualifying, why outcomes vary across the country, and why the distinction between health and social care matters so much.

Most importantly, it highlights why speaking to someone knowledgeable about the system at the outset can prevent unnecessary financial loss and avoid months of uncertainty.

If you are unsure whether NHS Continuing Healthcare is something you should be exploring, this will help you sense-check where you stand.

Read the full newsletter here:
https://www.arrowchc.org/the-challenges-of-accessing-nhs-continuing-healthcare.html

If, after reading, you would value a calm, informed view on your own situation, you can book a Quick Chat via my website:
https://www.arrowchc.org

What I Consider When First Assessing a Potential CHC CaseWhen families first make contact about NHS Continuing Healthcar...
11/02/2026

What I Consider When First Assessing a Potential CHC Case

When families first make contact about NHS Continuing Healthcare, the role of an initial conversation is to establish whether what is being described has the hallmarks of a credible CHC case.

That assessment starts with how care is actually being delivered across an ordinary day and night: what support is required, how often, by whom, and whether it involves skilled clinical oversight rather than routine assistance with daily living. It also involves looking carefully at whether the available evidence supports the picture because CHC decisions must meet a legal, evidence-based test.

A short, focused discussion is usually enough to clarify whether a case warrants further assessment, whether evidence needs strengthening, or whether responsibility is more clearly rooted in social care.

This is the focus of ARROW’s latest newsletter, which explains how these early judgements are made in practice:
https://www.arrowchc.org/what-i-consider-when-first-assessing-a-potential-chc-case.html

ARROW Continuing Healthcare Consultants

Address

Norwich
NR11AA

Telephone

+447376916536

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