24/08/2026
I wanted to share a recent experience I had.
First off, I want to say a big thank you to the NHS. I’m sharing my recent experiences not to criticise but to foster understanding. Just like in any profession, everyone’s experiences and expectations are important.
A few months ago I had a medical procedure at a hospital, and during that procedure I sustained a hospital-acquired injury (something I wasn't aware of at the time).
Straight after the procedure, before I'd even got out of the chair, I told staff something felt wrong. As I left the treatment room, I paused because I just knew something wasn't right.
Once home, the discomfort and pain got worse, to the point that I ended up back at the hospital's A&E. When I was seen, I was sent straight back to the department that had carried out the original procedure.
By this point I was in a lot of pain and real distress. As anyone in that situation would, my mind started running through worst-case scenarios, which only made things feel more frightening.
I spoke to a member of staff who'd been involved in my earlier procedure, and the first thing he said was that I'd signed an NHS disclaimer, so the hospital wasn't liable and that I'd been warned about the risks beforehand. That was not what I expected to hear from a profession built on the principle of "do no harm." He didn't want to discuss it further and told me to go to a different hospital, about 10 miles away.
Back home, my wife rang the hospital herself and to their credit, they were very helpful and booked me an appointment for later that same day. I was seen roughly 7 hours after the original procedure that caused the injury.
The staff at that appointment were professional and kind. After running several tests, they explained what had happened, gave me a diagnosis, some advice and medication.
All in all, from the original procedure to finally getting a diagnosis, the whole ordeal took around 11 hours and involved three separate trips across two different hospitals.
What struck me most, though, was that at no point did the hospital take responsibility for the injury or apologise for it happening.
It makes you think: if you injured a member of the public while doing your job, what consequences would you face at work, or even in court?
As a therapist, I appreciated this as a meaningful learning journey. It deepened my understanding of my own self-talk, emotional regulation and communication, especially during my moments of distress.