12/06/2026
The domiciliary care model is broken
“The system won’t change by patching it.”
From our Pivotal People series, this Pivotal Perspectives clip features Amrit Dhaliwal, CEO and Founder of Walfinch, reflecting on why domiciliary care needs more than small fixes around the edges.
If the model is not working for people, families, care teams or providers, the answer cannot simply be another layer of pressure on the same system.
It needs fresh thinking, better design and a stronger focus on what sustainable, high-quality care at home should really look like.
Watch the full Pivotal People conversation with Amrit here:
https://www.youtube.com/watch?v=waDc2HyuHNE&t=5s