20/05/2026
ISTH Holds Step-Down Training Workshop for Administrative Staff on Conflict Resolution and Improved Healthcare Delivery
The management of Irrua Specialist Teaching Hospital has reaffirmed its commitment to professionalism, effective healthcare administration, and quality patient care through a successful Step-Down Training Workshop organized for members of the administrative staff.
The impactful workshop, held on Wednesday, May 20, 2026, at the ISTH Conference Hall, brought together administrative personnel across various departments of the hospital for intensive discussions on workplace harmony, healthcare improvement, and the strategic role of administrators in the health sector.
The training featured insightful lectures delivered by Mrs. Gold Amuwah, Assistant Director of Administration, alongside Mr. Johnson Okojie, Chief Administrative Officer. The resource persons spoke extensively on the topics: “Conflict Resolution in the Health Sector,” “Improvement of Healthcare for Patients,” and “The Role of Administrators in the Health Sector.”
The lecturers disclosed that the knowledge shared during the workshop was acquired from a high-level professional training programme held in Abuja, sponsored by the management of ISTH under the visionary leadership of Prof. Reuben Agbons Eifediyi, CMD/CEO ISTH. The management was commended for its unwavering commitment toward staff development, institutional growth, and continuous capacity building aimed at positioning the hospital among leading healthcare institutions in Nigeria and beyond.
In her presentation, Mrs. Gold Amuwah emphasized the importance of effective communication, mutual respect, emotional intelligence, and teamwork in resolving conflicts within healthcare institutions. She noted that a peaceful and coordinated work environment directly contributes to improved patient satisfaction and organizational growth.
Mr. Johnson Okojie, while addressing participants, highlighted the indispensable role administrative officers play in ensuring efficiency, accountability, and seamless coordination in healthcare delivery. He stressed that administrators remain the backbone of institutional management and must continually uphold professionalism, integrity, and dedication to duty.
The workshop also featured valuable advice and professional guidance from Barr. Mrs. Edna Inegbedion, Director of Administration, who charged members of staff to remain committed to excellence, discipline, confidentiality, and ethical service delivery in the discharge of their responsibilities. She further encouraged staff to embrace continuous learning and constructive engagement as tools for institutional advancement.
Also lending their voices to the success of the workshop were the Head of Human Resource and the Head of Registry, Mr. Godfrey Imongan, who both commended the initiative and urged participants to apply the knowledge gained toward strengthening administrative efficiency and improving patient-centered services within the hospital.
Among other notable dignitaries present at the event was Mrs. Stella Ighodalo, Secretary to the Hospital Management Committee, alongside several senior administrative officers and departmental representatives who graced the occasion.
The programme was professionally anchored by Mr. Aigbokhan Kenneth, whose coordination and moderation added vitality and structure to the highly interactive session.
Participants described the workshop as enlightening, timely, and transformational, noting that the knowledge acquired would significantly enhance workplace relationships, reduce administrative conflicts, and improve overall healthcare service delivery.
The training forms part of ISTH’s broader vision of building a world-class healthcare institution driven by excellence in administration, professionalism, innovation, and compassionate patient care. The hospital management reiterated its resolve to continue investing in capacity-building programmes aimed at empowering staff and promoting sustainable institutional development.
The event ended on a high note with renewed commitments from participants to foster unity, productivity, and effective service delivery in support of the hospital’s mission of providing quality healthcare services to the public.
