03/06/2026
๐๐๐จ๐ฆ๐ง๐ข๐ ๐๐ฅ ๐ฆ๐๐ฅ๐ฉ๐๐๐ ๐ง๐ฅ๐๐๐ก๐๐ก๐๐
๐
May 26โ27, 2026
In line with its commitment to continuous quality improvement and patient-centered healthcare, ๐ ๐ฎ๐ฑ๐ฟ๐ถ๐ฑ ๐๐ถ๐๐๐ฟ๐ถ๐ฐ๐ ๐๐ผ๐๐ฝ๐ถ๐๐ฎ๐น successfully conducted a two-day Customer Service Training for its personnel on ๐๐๐ฒ ๐๐โ๐๐, ๐๐๐๐, under the leadership of Chief of Hospital, ๐๐ซ. ๐๐จ๐ซ๐ฏ๐ฒ ๐. ๐๐๐ฅ๐๐ญ๐ญ๐๐จ.๐๐ค
The training was facilitated by Sir ๐๐๐ฅ๐ฅ๐ ๐๐๐ซ๐ฅ ๐. ๐๐จ๐ณ, together with Ms.๐
๐ซ๐๐ง๐๐ข๐ฌ ๐๐๐๐ ๐
. ๐๐๐๐ข๐ฃ๐, Ms. ๐๐ก๐๐ซ๐ซ๐ฒ ๐๐ง๐ง ๐. ๐๐๐๐ข๐๐ง๐ , and Ms. ๐๐๐ซ๐๐ก ๐๐๐ง ๐. ๐๐๐ฅ๐ of Adela Serra Ty Memorial Medical Center. Through engaging discussions, workshops, and practical exercises, participants strengthened their competencies in effective communication, professionalism, empathy, and service excellence.๐ค
Recognizing that quality healthcare extends beyond clinical care, the activity emphasized the importance of delivering every service with compassion, respect, and responsiveness. It reinforced the principle that every interaction contributes to the overall patient experience and reflects the values of the institution.๐
This initiative forms part of Madrid District Hospitalโs ongoing efforts to cultivate a culture of excellence, accountability, and compassionate serviceโensuring that every patient receives not only competent medical care but also the dignity, respect, and support they deserve.๐ซถ
๐ ๐ฎ๐ฑ๐ฟ๐ถ๐ฑ ๐๐ถ๐๐๐ฟ๐ถ๐ฐ๐ ๐๐ผ๐๐ฝ๐ถ๐๐ฎ๐น ๐ง๐๐ข๐๐๐ฃ๐จ ๐จ๐ฉ๐๐๐๐๐๐จ๐ฉ ๐๐ฃ ๐๐ฉ๐จ ๐ข๐๐จ๐จ๐๐ค๐ฃ ๐ฉ๐ค ๐ฅ๐ง๐ค๐ซ๐๐๐ ๐๐๐๐๐จ๐จ๐๐๐ก๐, ๐จ๐๐๐, ๐ฆ๐ช๐๐ก๐๐ฉ๐ฎ, ๐๐ฃ๐ ๐ฅ๐๐ฉ๐๐๐ฃ๐ฉ-๐๐๐ฃ๐ฉ๐๐ง๐๐ ๐๐๐๐ก๐ฉ๐๐๐๐ง๐ ๐จ๐๐ง๐ซ๐๐๐๐จ ๐ฉ๐ค ๐ฉ๐๐ ๐ฅ๐๐ค๐ฅ๐ก๐ ๐ค๐ ๐๐๐๐ง๐๐ ๐๐ฃ๐ ๐ฉ๐๐ ๐๐ง๐ค๐ซ๐๐ฃ๐๐ ๐ค๐ ๐๐ช๐ง๐๐๐๐ค ๐๐๐ก ๐๐ช๐ง.โจ
