05/28/2026
Case Study: A licensed professional counselor (LPC) providing services through a mental health app faced a state board investigation related to conduct, boundaries, and documentation. The outcome included disciplinary action that affected her license, finances, and professional record.
This case underscores how boundary crossings, casual communication, and assumptions about how an app handles disclosures and documentation can lead to serious regulatory consequences. For counselors, especially in telebehavioral health, understanding ethical requirements, maintaining professional boundaries, and keeping clear, accurate records are critical parts of safe practice.
Read more to learn what the board decided and the risk management takeaways: https://brnw.ch/21x2UDO
American Counseling Association