08/04/2026
One lesson I’ve learned as the parent of a child with autism is this…
Good intentions are not a substitute for good communication.
For more than a year, we’ve dealt with the same issues over and over: invoices that weren’t sent, confusion over communication, having to repeatedly follow up for answers, and excuses instead of solutions. We were consistently reminded that payments were due on the 1st of each month, yet the invoices needed to make those payments often never arrived.
As parents, we’re expected to meet deadlines, return paperwork, make payments on time, and be responsive. That’s reasonable. But accountability should go both ways.
If a parent is told to call a personal cell phone and receives no response…then has to send an email instead…then has to follow up again because no one communicated whether a meeting would be by phone or in person…that’s not effective communication. That’s a pattern.
Our son has Level 1 autism and benefits from individualized academic support. Like every parent, we simply want to work with professionals who communicate clearly, follow through on commitments, and value parents as partners.
We were one of the very first families to believe in this school when it opened. Our son was one of its original students, and we supported the program from the beginning, we totally understood from the beginning that if there were not other kids near or in his grade level, they could not create a lesson plan around one student.
We paid our tuition on time every single month, and we were even told we were the only family consistently doing so. Loyalty, respect, and professionalism should be mutual.