09/14/2026
Any other small business owners have issues with the Kentucky portals when you're trying to log in for things pertaining to your permits and licenses?
From the get go, NOT ONE TIME have I been able to navigate to ANYTHING past logging in. I've always gotten an error page, and then always have to call the offices directly to pay my permit and licensing fees, and to renew. My profile apparently wasn't established correctly. Then when I got sent to the help desk to fix it, the help desk guy said he doesn't know why they sent me to him because he can't fix it.
Then this year I get a weird letter sent to me from the Dept of Revenue that essentially I never signed my business up for state taxes.
Yes I did. I have the Sales and Use Tax Permit, with the account ID and everything else filed with the state.
When I called THAT help desk, the guy took my case number from the letter mailed to me, looked up my information and confirmed to me that yes I did have all those things and I never should have received that letter.
I ask if the issue may stem from the portal problems I've had. He says yes. Then encourages me to call the help desk again. ๐คฆโโ๏ธ
Oh, and to make it even more fun... if you don't run a small business, Kentucky has a ridiculous amount of logins and portals from various agencies across the state that we all need to use. They all trickle up to the same few people and oversee only a few aspects of our businesses pertaining to legal paperwork, basically what's needed for tax purposes.
But just like the KY DMV, they have to over complicate every little thing, cause tons of unnecessary red tape (and waste a LOT OF TIME that business owners quite frankly do NOT have), and then they choose to outsource the most important aspects of all these stupid portals. Namely the LOGIN ABILITY, so when they screw it up, they can't even fix it!
I'm beyond frustrated right now from all of this nonsense. I DID learn that there's other random stuff within these portals that I can't even access... that I need to get to to fix. But I can't LOGIN to get to any of it. ๐