07/08/2026
The algorithm can't do this.
AI is changing workers' comp, and some of it is genuinely useful. But there's a category of work no tool can replicate: the moment a case manager makes that first phone call and hears something in a worker's voice that doesn't match the medical record. The clinical signal that gets missed when nobody's listening for it.
Our latest article makes the case for what human case management does that technology can't and why that distinction matters more as AI becomes more prevalent.
📖 Read the full article: https://rpb.li/4FJzbv