09/03/2026
it takes roughly 5 positive moments to undo the damage of one negative one. so "we're happy overall" doesn't cancel out a sharp comment.
the good news: the 5 don't have to be big. a look, a "thank you," a hand on the back — small deposits, made often, are what actually move the number. what doesn't move it is just not fighting. silence isn't positive. it's just neutral.
follow along for more like this, or book a session with our practice to learn how to stack the ratio in your favor. link in comments.