09/08/2023
The next step after building awareness of your conflict response patterns, and setting an intention toward collaboration, is to develop effective communication skills. This includes active listening, empathetic communication, and assertiveness.
Listening can be one of the most challenging things to do in the middle of conflict. But the power and positive impact of giving our full attention to the other person, with an intention to truly understand what they are saying, cannot be overstated. True active listening is a practice in mindfulness - the ability to be present without rehearsing a rebuttal, continually bringing our focus back to the person speaking, and staying aligned in our intention for collaboration - and it is challenging when emotions are high.
If we are able to truly listen, we can mirror back our understanding of the other personās perspective. And doing so with empathy, not to dismiss, minimize, or undermine their position, is both better for the relationship and also strategically advantageous. This empathetic communication is one of the most efficient ways to deescalate conflict, and sets the stage for you to more effectively deliver your important message.
And finally, being able to assertively communicate your own perspective and needs to the other person is a necessary piece for any successful collaboration. Speaking from your own experience, describing your concerns without judgment and minimizing escalatory language reduces the chance that the other person will respond defensively.
Combining these three communication strategies can dramatically improve the conflict and sets the stage for a satisfying collaborative resolution.