23/05/2025
WE ARE BACK ONLINE! Thank you for being patient ❤️
(Long post ahead. Sorry but we feel it is important)
Our main drive when we decided to start Ember Support Services was from watching our beautiful son, Lincoln live with a disability and all the challenges that came with it.
We had seen the bad and great sides of what support work can do to/for a person and their informal supports. We wanted to create a business that is focused on providing clients and their families with tailored individual support to help them live their best life possible.
We were able to build an amazing team of support workers through other companies that made a life-changing impact on not only Lincoln’s life but also ours as a family.
We witnessed how these people turned from workers to family, driven by a passion to help our son achieve what he was destined to, and far beyond. We wanted to create this for others.
We believed that we had unique skills from caring for a child with high medical and special needs, as well as navigating all the systems required to sustain someone with these needs.
The difference we wanted to make was to not only support our clients but their whole support system. We aimed to help bring happiness, growth, and respect through our support.
For those that don’t know, our sweet Lincoln passed away in October last year at the age of 10 years old. He fought so hard against Dravet Syndrome throughout his entire life, and he keep that fight going until the very end.
During the weeklong hospital stay leading up to his passing, Lincoln’s ‘support workers’, never left his or our family’s side.
It is shocking and hard for us as a family. It is something we hope no one else must go through or deal with. We still struggle immensely with our huge loss and will forever.
But one of the things that stuck with us is the love and care that the individual support workers (they know who they are) gave us and still do.
Now months on, our business that we built because of our inspiring son is still going. We are slowly building it, while navigating such a hard time in our lives. We have amazing staff that have stuck with us thick and thin.
(Continued in comments)