25/04/2026
🩷We are HIRING🩷
🎉Exciting News: We have a full caseload ready for the right candidate🎉
🩷Position Description🩷
NDIS Level 2 Support Coordinator
Organisation: DSN National
Employment Type: Flexible (Full‑time / Part‑time)
Location: Currently Based in Bendigo Victoria (National / Community‑Based)
Reports to: Operations Manager / Specialist Support Coordinator
🩷About DSN National🩷
DSN National provides person‑centred, community‑based supports across Australia. We are committed to empowering NDIS participants through choice, control, collaboration, and respectful partnerships that support meaningful outcomes and independence.
Due to continued growth, DSN National is expanding and is currently recruiting an experienced NDIS Level 2 Support Coordinator to join our dedicated team.
🩷Role Purpose🩷
The NDIS Level 2 Support Coordinator will work alongside participants to build their capacity to understand, navigate, and implement their NDIS plans. The role supports participants to connect with appropriate services, strengthen informal and formal supports, manage service delivery challenges, and work towards their individual goals.
This position requires a minimum of two years’ experience delivering Support Coordination within the NDIS and a strong commitment to quality, ethical, and participant‑led practice.
🩷Key Responsibilities🩷
🩷Participant Support🩷
Work collaboratively with NDIS participants to implement and maximise their NDIS plans
Build participant capacity to understand their funding, supports, and service options
Support informed decision‑making, participant choice, and control
Identify risks, barriers, and emerging needs, and respond proactively
Assist participants during plan implementation, reviews, and transitions
🩷Coordination & Collaboration🩷
Source, connect, and monitor appropriate service providers aligned with participant goals
Develop and maintain strong working relationships with participants, families, carers, providers, and community networks
Advocate on behalf of participants when required, while promoting independence and self‑advocacy
Coordinate complex and multi‑service supports effectively and ethically
🩷Documentation & Compliance🩷
Maintain accurate, timely, and professional case notes and documentation
Ensure all work aligns with NDIS Practice Standards, Code of Conduct, and organisational policies
Monitor service delivery quality and address concerns or gaps promptly
Contribute to reports and documentation for NDIS reviews and audits as required
🩷Professional Practice🩷
Participate in supervision, professional development, and team meetings
Maintain current knowledge of NDIS guidelines, legislation, and best practice
Uphold confidentiality, integrity, and a strengths‑based, trauma‑informed approach
🩷Essential Criteria🩷
Minimum 2 years’ experience delivering NDIS Level 2 Support Coordination
Strong understanding of the NDIS, including planning, funding categories, and service pathways
Excellent communication, organisation, and problem‑solving skills
Ability to work independently and manage a diverse caseload
Must be a Team player
Demonstrated commitment to participant‑centred, community‑based support
Competency with electronic case management systems and documentation
Current NDIS Worker Screening Check (or willingness to obtain)
Current Working With Children Check (or willingness to obtain)
Valid driver’s licence and access to a reliable vehicle
🩷Desirable Attributes🩷
Relevant qualification in Community Services, Social Work, Disability, Health, or a related field
Experience supporting participants with complex needs
Knowledge of local and national community service networks
Strong values alignment with inclusion, respect, and empowerment
🩷What We Offer🩷
Supportive and values‑driven organisational culture
Flexible working arrangements
Competitive remuneration aligned with experience
Ongoing professional development and supervision
Opportunity to grow with a national organisation making a real community impact
🩷How to Apply🩷
If you are passionate about supporting people, value collaboration, and are committed to delivering high‑quality, community‑based NDIS support, we would love to hear from you.
Please email [email protected] for a full Selection Criteria.
Closing date 14th of May 2026
