Empowerment Support Services

20/10/2026

💙 YOU CAN ASK QUESTIONS ABOUT YOUR INVOICES

Do you actually know what you're being charged for?

Whether your NDIS plan is self-managed, plan-managed or NDIA-managed, you should feel comfortable asking questions about the supports being claimed from your funding.

If you see something you don't understand, ask.

You might want to know:

💬 What service was this charge for?
💬 What date and time was the support provided?
💬 How many hours have been charged?
💬 Has travel or another cost been included?
💬 Why was I charged a cancellation fee?
💬 Does this match my service agreement?
💬 What should I do if I think something has been charged incorrectly?

You should never feel uncomfortable asking your provider to explain a charge.

Mistakes can happen, and sometimes an invoice simply needs further explanation. A good provider should be willing to talk you through it.

Your NDIS funding is there to support you and your goals, so understanding how it is being used is important.

📄 Ask questions. Check your invoices. Understand your funding.

Being informed is part of having choice and control. 💙

Empowerment Support Services
Where every person we care for matters.

19/10/2026

💙 YOUR SUPPORT SHOULD BE ABOUT YOU

A support worker is there to support you — not take over.

Sometimes it might be quicker or easier for someone to simply do something for you, but good support is about helping you be involved wherever possible.

That might mean:

💙 Cooking a meal together instead of having it done for you
💙 Supporting you to make your own purchases when shopping
💙 Encouraging you to make phone calls or appointments with support beside you
💙 Helping you learn household skills at your own pace
💙 Giving you choices about what you do during your support time
💙 Encouraging you to try something new when you feel ready
💙 Celebrating progress, even when the steps seem small

Of course, everyone has different abilities and support needs. Empowerment isn't about expecting someone to do something they cannot do.

It's about asking:

“What can you do, and how can I support you to do as much as possible for yourself?”

Your support should build your confidence, encourage your independence and help you develop skills that are meaningful to your life and your goals.

A good support worker doesn't need to be the person doing everything.

Sometimes their most important job is simply standing beside you while YOU do it. 💙

Empowering people should be at the centre of everything we do.

Empowerment Support Services
Where every person we care for matters.

18/10/2026

💙 CHOICE & CONTROL DOESN’T MEAN DOING EVERYTHING ALONE

Having choice and control doesn’t mean you have to make every decision by yourself.

Sometimes we all need support to understand our options, ask questions, weigh things up or feel confident about making a decision.

And that’s okay.

Good support should help you:

💙 Understand your choices
💙 Have information explained in a way that makes sense to you
💙 Ask questions without feeling rushed or pressured
💙 Consider the different options available
💙 Communicate what you want and what is important to you
💙 Involve people you trust when you want them involved

Support should **help you make decisions — not make decisions for you.

Your family, support workers, providers and other people in your life may help guide and support you, but wherever possible, you should remain at the centre of decisions about your life and your supports.

Sometimes you might need a little support.

Sometimes you might need a lot.

What matters is that your voice is heard.

💙 Your life. Your choices. Your voice.

Empowerment Support Services
Where every person we care for matters.

17/10/2026

🔐 YOUR PRIVACY MATTERS

When you receive disability supports, your provider may need to collect personal information about you so they can provide safe and appropriate support.

This might include things like:

💙 Your contact details
💙 Information about your disability and support needs
💙 Health or medication information relevant to your support
💙 Your NDIS goals and support plan
💙 Emergency contact details
💙 Shift notes, progress notes and incident information

But having your information doesn't mean it can simply be shared with anyone.

Your provider should protect your personal information, only access or use it when necessary, and explain how your information is being handled.

Where your consent is required, you should understand what information is being shared, who it is being shared with and why before you agree.

There are also situations where information may need to be shared without your consent — for example, where required by law or where there are serious safety concerns.

Most importantly, you have the right to ask questions about your information.

💬 What information do you have about me?
💬 Why do you need it?
💬 Who has access to it?
💬 Who are you sharing it with?
💬 How is it being kept safe?

Your personal information is exactly that — personal.

At Empowerment Support Services, we believe privacy, dignity and respect should always be part of quality support. 💙

Where every person we care for matters.

16/10/2026

💙 PREPARING FOR A MEET & GREET

Meeting a new support provider or support worker can feel a little overwhelming — but remember, a Meet & Greet is just as much about you deciding if they are right for you as it is about them getting to know you.

Don’t be afraid to ask questions.

Some helpful questions might be:

💬 Will I have regular support workers, or will they change often?
💬 Can I meet my support worker before my first shift?
💬 What happens if my regular worker is sick or away?
💬 How will you match a support worker to my personality and interests?
💬 Will my preferences and routines be respected?
💬 How will my supports help me work towards my goals?
💬 Who do I contact if I have a problem or something isn’t working?
💬 What happens if I don’t feel comfortable with a particular worker?
💬 How flexible can my supports be if my needs change?
💬 What will I be charged for, including travel, cancellations or other costs?

Most importantly, pay attention to how you feel.

Do they listen to you?
Do they ask what YOU want?
Do they explain things clearly?
Do you feel respected and comfortable?

You don't have to say yes on the spot.

Take your time, ask questions and choose the support that feels right for you. 💙

You have choice. You have a voice. And you deserve support that fits you.

Empowerment Support Services
Where every person we care for matters.

15/10/2026

Would you like to know how to get the best out of your phone, computer or when using the internet? Come along next week to ask all those questions you have been saving up about technology.. All questions are welcome! Two great sessions as per the flyer

15/10/2026

🎉 BURNIE ARVOS IS BACK FOR TERM 4! 🎉

Looking for something fun to do after school? Come hang out with us at YFCC Arvos! 😎

We've got heaps of FREE activities planned this term, including smoothies, spooky treat decorating, DIY charms, karaoke, Minute-to-Win-It challenges and more! 🎤🎨🍦

📍 Where: The Junction, 32 Marine Terrace, Burnie
📅 When: Every Wednesday, 3:00pm–4:45pm
👥 Who: Young people aged 11–17
💚 Cost: FREE!

Come along, meet new people, enjoy some food and have some fun in a safe and welcoming space!

📲 Scan the QR code on the flyer to complete the consent form.

For more information, contact Kiara on 0418 787 126 or email [email protected]

15/10/2026

14/10/2026

LUNCH IS ON Tomorrow