Brothers and Sisters In Arms, 9 Henzell Road, Caboolture (2026)

26/08/2026

☕ **Coffee with Dan**
**Busy is Not the Same as Building**

When Bec and I started Brothers & Sisters in Arms in July 2024, we didn’t begin with a large team, perfect systems or unlimited resources.

We began with a purpose, a willingness to work and a belief that disability support could be delivered differently.

In the early days, the business was self-funded and I wore a lot of hats. I was supporting clients, answering phones, solving roster problems, reviewing documentation, sending invoices, developing policies and trying to work out what needed to happen next.

Within our first year, BASIA grew from supporting one participant to supporting more than 25 people. We built a team, completed our audits and became a registered NDIS provider.

From the outside, that growth looked like success.

But growth also exposed every weakness in our systems.

Something that works when you have a few clients may fall apart when you have 25. A decision that once took five minutes can suddenly affect participants, families, staff, payroll and compliance.

I’ve learned that being busy can feel like progress, but it isn’t always the same as building a sustainable business.

If every decision still depends on me, I haven’t built a business. I’ve created a demanding job for myself.

If revenue is growing but cash flow isn’t being managed, growth can create more pressure rather than less.

If we keep saying yes to every opportunity, we can become distracted from the reason we started.

And if a system, role or idea isn’t working, keeping it simply because we invested time or money into it won’t make it work.

Some of our decisions have worked well. Others haven’t.

There have been systems we’ve needed to change, roles we’ve needed to rethink and moments when I’ve had to admit that my original plan was no longer the right one.

That isn’t failure. That is business.

The challenge now is moving from being the person who does everything to becoming the person who builds the team, systems and leaders that allow the organisation to succeed without depending on me for every answer.

That means learning to delegate properly, not just handing someone a task, but giving them the training, authority and support to own it.

It means becoming more disciplined with finances, more intentional about growth and more willing to slow down when something doesn’t align with our purpose.

The hard work and willingness to do whatever was needed helped us survive the beginning.

But what gets a business started isn’t always what will take it into the future.

I’m still learning. I still get pulled back into the daily operations, and I still have days when being busy feels more comfortable than stepping back and building properly.

But the goal isn’t to create a business that needs me everywhere.

It’s to build an organisation that remains strong, accountable and true to its purpose, even when I’m not in every room.

So here’s my question over this morning’s coffee...

Are you building something sustainable, or are you simply becoming busier?

☕ Until next week.

20/08/2026

☕ Coffee with Dan
The Uniform Comes Off. The Service Doesn’t.

I joined the Australian Army in 2003 and served for 15 years.

For around ten of those years, I worked as a medic. My roles included teaching combat first aid and working as an infantry and helicopter medic. Later, I transferred to RAEME and qualified as a heavy vehicle mechanic.

They were very different roles, but they were built on many of the same principles: look after your mates, take responsibility, remain calm under pressure and do your part for the team.

When I left the Army in 2018, the uniform came off—but the values, habits and sense of service didn’t simply disappear.

One of the challenges of leaving Defence is working out where everything you learned fits in the civilian world. You might know how to lead, adapt and solve problems under pressure, but still find yourself asking:

What is my purpose now?

Every veteran’s transition is different. For me, the next chapter took me into nursing, aged care management and eventually the disability sector.

The environment changed, but I realised that the part of me that wanted to serve and make a difference was still there.

When Bec and I started Brothers & Sisters in Arms, the name wasn’t chosen by accident.

It represents mateship, belonging and the belief that people should not have to face difficult situations alone. Those values were shaped during my time in the Army, but today they guide how we support participants, families and our team.

I’m not suggesting that running a disability organisation is the same as serving in Defence. It isn’t.

But the lessons I carried with me still matter.

Look after your people.

Know your role and take responsibility for it.

Stay focused when situations become difficult.

Ask for help when you need it.

And never become so focused on the task that you forget the people beside you.

Being a veteran isn’t just something I was. It remains part of who I am.

But moving forward hasn’t meant trying to recreate my military life. It has meant finding a new way to use what the Army taught me, to lead, to serve and to help build something that gives other people strength and support.

Sometimes purpose doesn’t disappear when one chapter ends.

Sometimes it simply changes uniform.

So here’s my question over this morning’s coffee...

When one chapter of your life ended, what helped you find purpose in the next?

☕ Until next week.

13/08/2026

☕ Coffee with Dan
Parenting Is About Showing Up

One thing I’ve learned as a dad in a blended family of seven children is that parenting rarely goes according to plan.

I spent 15 years in the Army, where structure, routines and clear instructions mattered. I’ve worked in healthcare, managed teams and now run a business.

None of that means I always know what I’m doing as a parent.

Our children have different personalities, needs, strengths and challenges. What motivates one child might overwhelm another. One might need clear boundaries, while another needs time, reassurance and space to talk.

That has taught me that fair doesn’t always mean giving every child exactly the same thing. Sometimes it means giving each child what they need to feel supported, safe and valued.

Life in our home can be busy.

There are school schedules, work, appointments, sport, meals, transport and all the unexpected things that seem to appear at the worst possible time. Some weeks we feel organised. Other weeks, success means everyone was fed, got where they needed to go and we made it through together.

Running a business adds another layer.

Work doesn’t stop because one of the kids needs me, but parenting doesn’t pause because the business is under pressure either. There are times when I’m answering work messages around family commitments, rearranging meetings or lying awake thinking about everything that needs to happen the next day.

I don’t always get the balance right.

Sometimes I’m physically at home but mentally still at work. Sometimes I become focused on fixing a problem when one of the kids simply needs me to listen. Sometimes I have to admit that I reacted poorly, apologise and try again.

Bec and I don’t parent perfectly. We adjust, tag-team, laugh at the chaos and do our best to support each other when one of us is running low.

Parenting has taught me that our children don’t need us to have every answer.

They need us to be present.

They need consistency, but they also need grace. They need boundaries, but they also need to know that home is a safe place to make mistakes. Most importantly, they need to know that our love for them isn’t dependent on their achievements, behaviour or how easy they make the day.

There is no perfect parent and there is no perfect family.

There are simply people learning how to live, grow and keep showing up for one another, even on the difficult days.

So here’s my question over this morning’s coffee...

When life becomes busy and messy, what helps you stay present with the people who need you most?

☕ Until next week.

06/08/2026

Goals aren’t achieved for someone.

They’re achieved by the person—with the right people beside them.

Making it to district athletics represents preparation, determination, confidence and the courage to have a go. We’re proud to be there supporting moments like this.

At Brothers and Sisters in Arms, support work is about more than completing a shift. It’s about listening to what matters to each person, encouraging their strengths and helping them participate in their community while working towards goals that are meaningful to them.

Because the achievement belongs to the person. Our role is to stand beside them along the way.

If you’re looking for a support team that sees the person, their strengths and their potential, tap Contact Us to speak with BASIA.

06/08/2026

☕ Coffee with Dan
Disability Support Starts with Listening

One lesson I’ve learned through working in the disability sector is that having good intentions doesn’t automatically mean we are providing good support.

We can become so focused on plans, funding, reports, risks, diagnoses and daily tasks that we unintentionally lose sight of the person at the centre of it all.

Every person with disability has their own personality, preferences, strengths, challenges, relationships and hopes for the future.

They are not their diagnosis.

They are not a behaviour that needs to be managed.

They are not a collection of funded support hours.

And they are certainly not a problem that needs to be fixed.

At Brothers & Sisters in Arms, we work with people and families who have often spent years explaining their needs to different providers, professionals and government systems. Many have become exhausted from repeating their story and fighting to be heard.

Sometimes the most valuable thing we can do is stop trying to provide an immediate solution and simply listen.

Listen to what the person wants.

Listen to the family members who understand the things that may not appear in a report.

Listen to what is working, what isn’t working and what a good life actually looks like for that individual.

I’ve also learned that independence doesn’t mean someone must do everything without assistance. Independence means having genuine choice and control over their life, including how, when and by whom they are supported.

Our role should never be to take over someone’s life.

Our role is to walk alongside them, remove barriers, build confidence and provide the right support so they can make their own decisions wherever possible.

That requires patience. It requires humility. It also requires us to recognise that the person we support is the expert in their own life.

We won’t always get everything right. But when we listen, remain curious and treat every person with dignity, we create support that feels less like a service being delivered and more like a genuine partnership.

So here’s my question over this morning’s coffee...

Are we truly listening to people with disability, or are we still making decisions about their lives without them?

☕ Until next week.

05/08/2026

You shouldn’t have to reach breaking point before asking for help.

At Brothers and Sisters in Arms, we start by listening to what is happening now, what isn’t working and what needs to change.

We are currently welcoming enquiries for:

• Support Coordination
• Support Work
• Community participation
• Assistance to put NDIS supports into place

BASIA is a registered NDIS provider supporting participants and families throughout the Moreton Bay region.

If you need support for yourself, a family member or someone you work with, tap Contact Us and complete our quick enquiry form.

Our team will contact you to discuss what happens next.

05/08/2026

Three signs your NDIS plan may not be working as well as it should.

First, there is funding available, but the right supports still haven’t been put in place.

Second, reports and evidence are only being gathered when a plan review is already approaching.

Third, the participant or family is still responsible for chasing every provider and holding everything together.

Having a plan on paper is not the same as having support that works in real life.

Support Coordination should help bring those pieces together.

If this sounds familiar, reach out to the BASIA team for a conversation.

04/08/2026

📣 We’re hiring: Experienced NDIS Support Coordinator

Brothers and Sisters in Arms is looking for an experienced Level 2 Support Coordinator to join our team in the Moreton Bay region at our Caboolture office.

This is a casual position initially offering approximately 16 hours per week, with the potential for increased hours as the position and caseload develop.

Position details:

• Experienced Level 2 Support Coordination role
• Casual—approximately 16 hours per week
• SCHADS Social and Community Services Level 4.1
• Currently $58.38 per hour plus superannuation
• Initially on-site and community-based
• Potential for increased hours
• Potential for a future hybrid arrangement

The successful applicant will work directly with our General Manager and Director.

Alongside managing a Support Coordination caseload, you will have the opportunity to share your experience and provide practical feedback on BASIA’s systems, reporting, templates and documentation processes.

This is not a formal management or supervisory position, but we are looking for someone who is confident contributing ideas, sharing knowledge and helping us strengthen our Support Coordination practices.

This is not an entry-level role.

Direct NDIS Support Coordination experience and relevant disability-sector experience are essential. Applicants without relevant industry experience will not be considered.

Send Cover Letter and Resume through to [email protected]

03/08/2026

Sometimes the hardest part of the NDIS isn’t getting a plan.

It’s turning that plan into support that actually works.

Provider calls, appointments, budgets, reports, waitlists and unanswered emails can leave families carrying far more than they should.

Good Support Coordination should make the next step clearer, help bring the right people together and reduce the amount the family has to manage alone.

Brothers and Sisters in Arms supports participants and families across the Moreton Bay region.

If your plan feels stalled or you are unsure what should happen next, tap Contact Us to start a conversation with our team.

30/07/2026

☕ Coffee with Dan
Faith in Business

When I started Brothers & Sisters in Arms, I had a vision for the kind of organisation I wanted to build.

I wanted to create something that genuinely helped people. A place where participants and families felt heard, where workers felt valued and where doing the right thing mattered more than simply doing the easy thing.

What I didn’t fully understand was how much building this business would test my faith.

There have been seasons of growth and excitement, but there have also been moments of uncertainty. Times when the money was tight, the responsibility felt enormous and I wasn’t sure whether I was making the right decision.

Running a business means people depend on you.

Staff depend on you for their livelihoods. Participants and families trust you with their support. Your own family carries the pressure alongside you. Some days, that responsibility can feel incredibly heavy.

My faith hasn’t removed that pressure. It has changed how I carry it.

I’ve had to learn that prayer isn’t something reserved for Sunday mornings or major crises. It belongs in the everyday decisions too—in staffing conversations, financial decisions, difficult meetings and those quiet moments when I’m sitting at my desk wondering what to do next.

That doesn’t mean every decision becomes obvious.

Sometimes I pray and still feel uncertain. Sometimes I make mistakes. Sometimes the answer isn’t to move forward, it’s to slow down, listen and reconsider what I’m doing.

My faith keeps bringing me back to an important question:

Am I building something that simply looks successful, or am I building something that reflects the values God has placed on my heart?

For me, that means leading with compassion, treating people with dignity, being honest when something isn’t working and remembering that the people we support are never just numbers on a spreadsheet.

Faith doesn’t guarantee that business will always be easy or successful.

But it reminds me that success isn’t only measured by revenue, growth or how many people we employ. It’s also measured by whether we remained honest, helped people and stayed true to why we started.

So here’s my question over this morning’s coffee...

How do your beliefs and values influence the way you work, lead or run your day to day life?

☕ Until next week.

Brothers and Sisters In Arms

26/08/2026

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