15/08/2026
Hiring!!!
Administration & Participant Services Assistant
Parttime | Approx. 5 hours per week initially | South Australia
Opportunity for the role to grow as Dragonfly grows.
Dragonfly Supports is a small, neuroaffirming and rights based NDIS provider. We are looking for a reliable, organised and people focused person to join our team.
The Role
You will help keep the everyday administration behind our participant services organised and running smoothly.
Tasks may include:
* participant onboarding and paperwork
* responding to enquiries and recording messages
* following up forms and agreed actions
* maintaining participant records
* updating ShiftCare
* scheduling and general administration
* document organisation and filing
* basic invoicing and finance administration
* keeping track of routine tasks and deadlines
Who We’re Looking For
You don’t need extensive NDIS experience. We can teach the right person our systems.
We’re looking for someone who:
* is reliable and follows things through
* has strong attention to detail
* communicates warmly and respectfully
* is comfortable learning new systems
* can work independently
* asks questions rather than guessing
* understands privacy and confidentiality
* knows when something needs to be escalated
* respects different communication styles and ways of thinking
Experience with administration, NDIS/disability services, ShiftCare, Xero or digital record keeping is helpful, but attitude, reliability and willingness to learn matter more to us than having the perfect résumé.
Our Approach
Dragonfly is building a workplace around People and Culture, psychological safety, flexibility and neuroaffirming practice.
We want someone whose response to a person struggling with paperwork is:
“How can we make this easier?”
rather than:
“Why haven’t they done it?”
Relevant worker screening, reference checks, induction and training requirements will apply.
How to Apply
Send us your résumé and a short introduction answering:
1. Why does this role interest you?
2. What does good administration look like to you?
3. How would you approach a participant who is having difficulty completing important paperwork?
No formal cover letter required. We would rather hear from you in your own words.
[email protected]
Dragonfly Supports Pty Ltd
Here for neuroaffirming support across the whole life span.
Nothing about you without you.
