In Touch Support Services

27/05/2026

Proud Partnership Announcement 🔥
In Touch Support Services is incredibly proud to announce our sponsorship of the Waterford Demons Under 16s Team for the 2026 season! 🏆
Supporting local youth and community sport is something we are truly passionate about. The Waterford Demons represent dedication, teamwork, and the spirit of growth—values that align perfectly with what we stand for at In Touch Support Services.
We are excited to be part of the journey and to cheer on this talented group of young athletes as they take to the field this season. 💪
Wishing the team a successful and exciting year ahead—go the Demons! 👿

14/05/2026

💬 Always Improving for the Safety and Connection of Our Community
We are always looking at ways to improve the services and support we provide.
During Cyclone Alfred in Brisbane, we experienced a communication breakdown between our SIL accommodation houses due to damaged cell towers. This highlighted just how important reliable communication is during emergencies.
✅ In response, we have taken action.
All mobile devices across our SIL accommodation have now been upgraded with the capability to connect to Telstra Starlink. This ensures that our staff and participants can stay connected with management and family members — even during outages to traditional phone networks.
Your safety, wellbeing, and connection are our priority, no matter the circumstances.

12/05/2026

We’re proud to support 4 of our staff members taking part in Challenge DV’s Darkness to Daylight Challenge as part of the Raising Standards team.

This event raises awareness and funds for domestic and family violence prevention, and we’re proud to stand behind our staff and support positive community change.

Please see the flyer below for more information or to support the team.

20/03/2026

💚 Investing in Safety, Supporting Quality Care 💚

As part of our ongoing continuous improvement plan, we’re proud to be investing in essential safety equipment across our SIL homes — including AEDs (Defibrillators).

These devices are here to support our staff to respond quickly and confidently in an emergency, helping us continue to provide safe, high‑quality care to the people we support. While we truly hope we never need to use them, having this equipment on site gives us peace of mind and reinforces our commitment to wellbeing and preparedness.

Our goal is for every SIL house to be equipped with one, because safety and care always come first. ✅

💙 Continually improving
💙 Always putting people first
💙 Prepared, just in case

28/10/2025

🎉 Audit Success Announcement 🎉

I’m proud to share the results of our recent mid-term audit conducted in July. We received a Rating 2 – Conformity across all assessed outcomes and indicators, confirming that we meet all requirements with strong evidence of effective practices, training, and documentation. This rating reflects negligible risk and supports our continued certification.

Even more exciting, we achieved a Rating 3 – Conformity with Best Practice in governance—the highest possible rating! This recognises our strategic and business planning, which thoughtfully considers legislation, risk, NDIS guidance, and the needs of both participants and staff.

This achievement is a testament to the dedication, professionalism, and teamwork of our entire staff. Your commitment to high-quality, person-centred services made this possible.
🙏 Thank you for your continued efforts. Let’s keep striving for excellence together!

07/08/2025

In Touch support Services Currently has some capacity for our Registered nurse with over 30 years of experience to create care plans for participants that manage their own staff. We also have capacity for continent assessments.

The Care plan will clearly outline the participant’s daily care needs, routines, preferences, and goals.
Ensures that support workers (especially those hired directly by the participant) have a consistent and professional reference to follow.

1. Promotes Safety and Quality
Includes clinical instructions (e.g., medication management, mobility support, nutrition, wound care) to ensure safe and effective care.
Helps reduce risks by identifying early warning signs, emergency procedures, and escalation pathways.

2. Supports NDIS Funding and Compliance
Demonstrates the clinical justification for supports, which can help secure or maintain NDIS funding.
Aligns with NDIS documentation standards, making it easier for participants to navigate reviews and audits.

3. Empowers Participants
Reflects the participant’s voice, choices, and goals, promoting autonomy and dignity.
Helps participants manage their own team with confidence, knowing their care is structured and well-documented.

4. Facilitates Team Communication
Acts as a central reference for all involved: support workers, coordinators, allied health professionals, and family.
Reduces misunderstandings and improves coordination across the participant’s care network.

If you are interested, please email. [email protected]

Send a message to learn more

30/05/2025

Last month two of our participants moved into this custom built home by Neptune Homes - Head Office . The participants have been supported by In Touch since 2020. Unfortunately, due to the current rental crisis the participants had to move five times in the past seven years due to the property owners selling or increasing the rent. They were excited to move into their forever home.

23/04/2025

In Touch Support Services, an organisation dedicated to assisting people with disabilities and disadvantaged youth, has successfully completed the Injury Prevention and Management (IPaM) program! 🎉

Through IPaM, they’ve made their workplace safer and stronger. The program helped them:
✅ reduce workplace incidents with proactive measures
✅ increase staff engagement by building a strong safety culture
✅ improve processes to make incident reporting and risk management easier.

To learn more about how IPaM can support your business, visit https://www.worksafe.qld.gov.au/services/injury-prevention-and-management-program

12/02/2024

A massive thank you to In Touch Support Services who are the official sponsors of the ‘Child Advocacy' Award.

The WINNER of this award will be announced at the QLD Disability Sector Awards - Brisbane Gala 2024 sponsored by Easy Healthcare on Friday 1 March 2024 at the Plaza Ballroom, Brisbane Convention and Exhibition Centre.

Come along and celebrate the people in our sector who make such a difference!

The Gala is proudly hosted by the National Disability Leadership Organisation and sponsored by Easy Healthcare.

Limited tickets – BOOK NOW
https://www.ndlo.org.au/galas

Finalists for the ‘Child Advocacy ' Award:

Kerri Cowley Department Of Youth Justice, Employment, Small Business and Training
Kylie Reeves Pabs Place
Lee Jensen The KARE Support Fund
Leonie Madden Amity Support Services

05/04/2023

We are excited to announce that In Touch Support Services has purchased this beautiful property for two of our SIL participants, they will move in next month. This will enable the participants to have affordable and stable accommodation especially in the current rental crisis, Thanks to Hallmark homes for making this possible.