04/05/2026
Right at Home Mackay is currently hiring.
We are a locally owned business, and due to growth require a second person to become a new member of the team.
Are you the Right person, client focused, pays attention to detail, knowledge of CRM’s and associated platforms.
We need the right team member who can create and maintain schedules for our staff based on client requirements, staff availability and skill matching.
We need to ensure clients receive services at agreed times, adjust schedules promptly for emergencies.
A must to notify staff of shift changes and confirm attendance, could handle last minute changes.
Can you use a variety of superior interpersonal communication skills to deliver genuinely respectful client engagement, including active listening, information gathering, problem analysis/solving, persuasiveness, and negotiation.
Maintaining all relevant operating systems, including our CRM, policies & procedures & service conditions for carers, nurses & other care professionals.
Ensure all documentation is accurately and comprehensively completed ‘as you go' in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.
· Provide peer support to fellow team members regardless of their role. Promoting a spirit of ‘everyone matters' in an environment of collegiality and working together
Ensure daily workload management and timeframes are proactively managed to ensure optimum effectiveness and productivity.
· Use a variety of superior interpersonal communication skills to deliver genuinely respectful client engagement, including active listening, information gathering, problem analysis/solving, persuasiveness, and negotiation.
· Maintaining all relevant operating systems, including our CRM, policies & procedures & service conditions for carers, nurses & other care professionals.
Promote and develop a culture of thought leadership and teamwork that reflects the values and care principles of Right at Home by:
· Ensuring all staff feel they are valued and important contributors to the team (Everyone Matters!).
· Promoting and committing to a continuous journey of personal growth of all staff and clients (Lifelong Learning) (Improve the quality of life for those we serve).
· Creating an environment of ensuring laughter and purpose for both clients and staff (Positive Energy, Fun and excitement!).
· Striving to always do the best we can (Service Excellence).
· Thinking outside the square to inspire new ideas (Innovative Thinking).
· Embrace change; meet challenges with courage and fortitude (Be fearless, be brave!).
· Committing to and being accountable to the professional and ethical standards of behaviour, individually and within the team (Absolute Integrity).
· Undertake projects as requested (Yes, we can!).
Educational Qualifications
· CERT III in home and community care, aged care or disability care is an advantage.
Experience
· Previous experience in a similar role or related discipline – Desirable
· Knowledge of the Home Care and/or Aged Care industry.
Skills, Knowledge and Abilities
· Establishes and maintains effective communication and harmonious working relationships.
· Well organised and methodical.
· Systems-oriented.
If this is you, then please send your resume to HR Manager Gail, she would love to chat with you.
[email protected]
Phone 48495406
