21/07/2026
What a heartwarming story! 💚
Note: I only share stories I can verify elsewhere. This was originally reported in 2015 by several news outlets. The BBC has video for those who are interested 🥹
When Ruby Beaton died of stomach cancer in 2003, her husband Stan held on to the one thing that still felt like her.
Their home phone's voicemail greeting. Ruby had recorded it back in 2001, and for over a decade, Stan would dial the number just to hear her voice. "Any time I felt low," the 68 year old from Mirfield, West Yorkshire said, "I knew I always had her voice near."
Then, in December 2014, a routine system upgrade by Virgin Media wiped it.
Stan was gutted. He had spent years resisting offers to switch providers specifically because each new company warned him the greeting wouldn't transfer. He had protected that recording like it was irreplaceable. Because it was.
When Virgin Media realised what had happened, they didn't just apologise. They put a team of 11 engineers on it. For three days, the team searched through archived systems and old backups, hunting for a 14 year old scrap of audio that the system had never been designed to preserve.
On the third day, they found it.
BBC Radio Leeds arranged to surprise Stan with the recovered recording live on air. The moment Ruby's voice came through the speakers, he broke down.
"That's her," he whispered through tears. "Wonderful. Wonderful."
Rob Evans, Virgin Media's Executive Director of Engineering, said the chances of recovery had been slim. But his team refused to give up on a man who had spent a decade refusing to give up on a voice 🤍