28/05/2026
One of the most meaningful parts of aged care is taking the time to truly sit with people, listen to their stories and understand what matters most to them.
Last week, Jeroen Veugelers, CEO of Dovida Netherlands, joined Community Engagement Officer Anne Diver on a care consult visit with Maureen and her daughter Jude. What stood out throughout the afternoon was not discussion around funding or systems, but the warmth, connection and genuine relationships shared around the room.
They were also joined by Maureen’s neighbour Joyce, who spoke about her own experience with Dovida, both through support provided to her late husband Doug and now as a client herself. Hearing those lived experiences firsthand was incredibly special.
There was laughter, storytelling and a beautiful sense of companionship that reminded everyone why relationship-based care matters so much.
Jude later shared how meaningful it was to see senior leadership taking the time to visit families directly and experience these moments firsthand. It was a powerful reminder that the lived experience of older people and families can never truly be understood from behind a desk alone.
Thank you to Maureen and Jude for so warmly welcoming us into your home and allowing us to share this special moment. Good care is never just about tasks, it is about people, trust, dignity and relationships.