Sunny Steps Psychology & Supervision

03/09/2026

Well this is a post I never thought I would write - announcing that I wrote a chapter in a book ! Is it wrong to have an evil little laugh in my head, as my English teacher in High School was truly horrible, and this is my revenge activity?. LOL !

Seriously though, I wanted to put this here to not just announce something I'm incredibly proud of, but to remind everyone there that the things we find hard as a result of our differences can still be achieved. In our own way and time. Having ADHD makes things like this extraordinarily hard for me, I struggle over every word, and I second guess every sentence. Ok..... I wrote this the night before it was due, after months of procrastination and failed attempts. But I did it !

You can read all about the book here: -

Cheers,
Leah

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Sometimes the life you’re meant to live begins with letting go of the life you’ve known. It often starts with a moment of realisation, when you can no longer pretend that everything is fine and you know that something has to change. Behind that decision and the journey that follows are all the moments no one sees: the heartbreak, the tears, the fear, the difficult choices, the courage it takes to begin again and the determination to keep moving forward. Learning to trust yourself is one of the most important parts of transformation.

This book shares the stories of real women who are changing their lives, rebuilding after adversity, stepping into new identities, following long-held dreams and finding purpose through some of life’s greatest challenges.

Their journeys are different, but each one reminds us of the magic that can happen when we listen to our instincts, trust ourselves and choose a new path. Wherever you are in your own journey, change is possible and sometimes the life waiting for you begins with trusting yourself enough to take the first step.

21/08/2026

Chelsea and Katie represent !
Wonderful to meet the team at MID Support and learn how we can work together in support of our community
🌞

15/08/2026

Malu Health Group is very proud to sponsor the Cardiff Cobras. Here are some of our staff with the women’s team - who won - via forfeit as the other team were obviously too scared to play them !

02/06/2026

This post stopped me in my tracks. 💙

A family still navigating grief after losing their baby received a bill — 6 months after the test, already past due before it even arrived in their letterbox. No context. No explanation. Just a single invoice that cracked open 12 months of loss all over again.

I want to talk about something we don’t say enough:

Administration is client care

Every invoice, every letter, every follow-up — or lack of one — lands in someone’s real life. Sometimes on the worst days of that life. We need to remember that, behind our invoices and emails are real people experiencing real emotions.

Trauma-informed care isn’t only the domain of clinicians. It lives in:

✅ Sending correspondence promptly, so it doesn’t arrive months later out of nowhere

✅ Including context — a simple covering note can make all the difference.

✅ Having systems that flag when a client may be particularly vulnerable

✅ Following up with people before a bill becomes a shock. A phone call to explain that an invoice is due, asking how a client would like to receive this, this personal connection matters

✅ Checking: when this lands, how will it feel to receive it?

The dates in this post tell the full story — a service in December, the invoice raised in March, printed in May, due in April, and received by the family in June. A bill that was already overdue before the family even saw it.

That’s not a billing problem. It’s not a single admin officers problem. That’s a systems and culture problem.

When organisations invest in good administration practices — timely, clear, compassionate communication underpinned by clear processes — they are investing in the wellbeing of the people they serve.

To the family who shared this: thank you for your courage in speaking up. I’m so sorry for your loss, and I’m sorry this was added to your pain.

And to every administration professional reading this: your work matters more than people realise.

Let’s invest in administration processes and procedures. It is the secure base that underpins client care 💙

A little over 12 months ago my wife and I lost our 4th baby... ...we have had a series of tests over time to try to determine the cause ...no answers after all testing which is difficult ...well yesterday we received a bill (not a reminder) for a test from nearly 6 months ago ...with no explanation....

16/05/2026

Come see what it is like to work with a company that values its staff

Grow your career as a community worker specialising in behavior support with a leading provider. Competitive salary and excellent benefits.

24/04/2026