03/09/2026
The 20 most valuable seconds in your clinic happen at the front desk and most teams waste them on five words: "would you like to rebook?"
It's a yes/no question. So it invites a no.
Try this instead:
"Your next one should be around the 14th to keep the course on track for December. I have got Tuesday morning or Thursday afternoon. Which suits?"
Two small changes. The reason comes before the ask, and the question is which, not whether.
Brief your team on it this week with summer courses needing to start now, every rebooking you secure in September is a client who actually finishes before December.
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