14/10/2026
Meet the Team | Emma – Collections Area Manager, Regional WA
After starting her career as a phlebotomist (blood collector) in Bunbury 12 years ago, Emma progressed into a leadership role and has spent the past four years as a Collections Area Manager, supporting teams across regional Western Australia, from Geraldton to Bunbury. Most recently, Emma spent a month covering the Operations Manager role in Perth, further expanding her leadership experience.
In her role as a Collections Area Manager, Emma manages a team of collectors and couriers and plays an important role in establishing new collection centres across the region. Having worked in a collection centre alongside a regional lab, Emma has gained valuable insight into pathology workflows. She says one of the biggest differences between regional and metro healthcare is ensuring patient samples are transported efficiently across vast distances for testing and reporting.
For Emma, the most rewarding part of working in regional healthcare is the connection with the local community. Over the years, she has built strong relationships with many patients, following their healthcare journeys and seeing them through treatment and recovery.
Emma's career path at Clinical Labs is a great example of how passion, dedication and a willingness to learn can lead to new opportunities.