23/05/2026
I recently joined a Support at Home Facebook community group to provide helpful tips and also promote my dementia education program.
Well, this program sounds like a total SH*TSHOW!!!
Having worked in community rehabilitation for over 20 years, I have watched our health system go from:
"What is community therapy?" (that was Perth in 2001)....to providing genuinely person-centred, quality therapy services in the home through home care packages and restorative programs.
Now we have Support at Home, and from what I am seeing, families are stressed, anxious, confused, and spending hours trying to chase down explanations for every single extra billed item.
As a small business owner, I understand the enormous cost of running a business. I understand that hourly rates need to reflect all the extras involved in delivering a quality service.
But W.H.A.T. I.S. G.O.I.N.G. O.N?
Why are families trying to decipher invoices like they need an accounting degree?
Why are people worried about making a phone call because it might trigger another charge?
Why does it seem harder, not easier, to access support?
Maybe I'm missing something, but from the conversations I am reading, many families feel overwhelmed before services have even started.
Support at Home was supposed to simplify things.
At the moment, it aeems like many people are spending more time navigating the system than receiving support from it.
Am I the only one seeing this?
I'd genuinely love to hear other perspectives.