04/06/2026
Know anyone that might be suitable and interested?
We are - Superior Home Health Services, a full-offer, community care organisation providing in home health care.
We are currently looking for a motivated and enthusiastic Client Services Officer to join our corporate support team based in Gympie.
You are - a self-starter who is tech savvy, a wizz with Microsoft office programs, a quick learner, comfortable in asking questions, works well in a team, and has a professional manner with great communication skills.
People would describe you as highly efficient with great attention to detail, calm under pressure, and loves a good chat!
Your main responsibilities will be to:
*Work with the care coordinators to ensure client schedules provide the level of continuity and consistency they expect.
*Assist with Government-funded support administrative tasks and procurement of goods/external services.
*Provide a courteous, knowledgeable, and reliable liaison between clients, the public and staff members, by providing administrative services in order to ensure effective and efficient operations.
*Promote a positive relationship with staff and be a source of knowledge to them whilst complying with our policies and procedures and operate in accordance with the organisational directives.
*Respond in a timely manner to roster or scheduling of service queries, identify changes in client needs, liaise with clinical staff
*Ensure notes, correspondence and documentation are accurate and updated in a timely manner
To be suitable for this role you must have:
*Resilience is essential - this is a challenging industry
*Ability to negotiate with all stakeholders
*Excellent, demonstrated customer service knowledge and skills
*Proficient in relevant computer applications, and data entry, as well as an ability to learn and adapt to new computer systems
*Strong written and verbal skills along with active listening
*Possess, or willingness to undertake, a national police check, NDIS Worker Screening Check and working with children check as part of the pre-employment checks.
*Knowledge of current social services sector, including client-centred care, is essential
*Experience with rostering/scheduling staff is essential
**Preference will be given to applicants who hold a qualification in Aged Care, HR, Administration or similar.
This role is permanent, full-time, 8.30-4.30 Monday to Friday.
Email resume and cover letter addressed to Suzanne, Branch Manager: [email protected]
Or for further information call 07 5480 4280
**Gympie Regional Carer of the Year Finalists
