Agile Support Services

27/08/2026

From 27 August 2026, only the following people can request an unscheduled plan reassessment:

✅ The participant
✅ Their plan nominee
✅ A child representative

A support coordinator or provider can no longer submit the request on the participant’s behalf, even if the participant has given consent.

Support coordinators can still help participants prepare their request, gather information, explain how their circumstances have changed and contact the National Contact Centre for assistance.

An unscheduled reassessment is generally intended for a significant and ongoing change involving:

functional capacity;
living arrangements;
education or employment; or
informal supports.

Short-term or urgent issues may be more appropriately addressed through a plan variation.

The NDIA will have up to 90 days to decide whether to undertake the reassessment.

For most participants, there is no immediate change to their current plan or supports unless the NDIA contacts them directly.

🔗 Find out more:

Plan variations:
https://www.ndis.gov.au/participants/changing-your-plan/types-plan-changes/what-plan-variation

Plan reassessments:
https://www.ndis.gov.au/participants/changing-your-plan/types-plan-changes/what-plan-reassessment

Guide to changing your plan:
https://www.ndis.gov.au/participants/changing-your-plan/types-plan-changes/guide-changing-your-plan

Information sourced from the NDIS Provider Newsletter.

You don’t need to wait until your next check-in to ask for a change to your plan.

19/08/2026

Communication via the NDIS provider newsletter

Changes from 7 days after the new laws are signed
Some changes will happen from 7 days after the new laws are signed by the Governor General.
Unscheduled plan reassessments
From this date, only a participant, their plan nominee or child representative can request a plan reassessment.

Participants will only be able to request an unscheduled plan reassessment in limited circumstances, including where there has been a significant and ongoing change to their support needs or their living, education, work or informal support arrangements.

Record keeping
Providers will need to keep records for 7 years. New NDIS rules will explain what records you need to keep.

This helps make sure claims can be verified and payments made correctly.
Information gathering powers and civil penalties
We'll have stronger compliance, enforcement and information gathering powers to tackle fraud and non-compliance and respond faster to suspicious behaviour.

Providers may need to give us information when we ask for it.

We may issue a penalty if you don't comply with certain requirements under the NDIS laws, like providing information.

NDIS pricing decisions
The Minister for Disability and the NDIS will have the power to make a pricing determination for NDIS supports. The determination will set out the maximum amounts for NDIS supports.

The NDIA will be responsible for providing advice to the Minister for the purpose of making a pricing determination. This will be done through the existing Annual Pricing Review process.

There are no immediate changes to NDIS pricing. Providers can continue to follow the current pricing arrangements.

Automated administrative action
Computer systems will be able to be used to automate some administrative actions, including claims and payment processing.

Oversight and safeguards will apply to automated actions.

People will continue to make decisions that are complex, discretionary, or require judgement.

We must publish details of how and where automated systems are used.

Changes from December 2026
Participants, providers and plan managers will need to make a claim within 90 days of an NDIS support being delivered.

Changes from February 2027
Plan renewals will begin.

When a participant's plan is due to be reassessed, it will either be reassessed by an NDIA planner or a new plan will be created with the same supports as in the old plan.

Plan renewals will replace the process of 'plan continuations,' which we do for many participants.

Unspent funds from the previous plan won't be rolled over.

How we assess reasonable and necessary support will change. There will be new criteria we must consider when deciding what supports to fund.

This change will initially apply to new participants. It will be applied to current participants when it is time for their plan to be reassessed.

Changes from July 2027
There will be new mandatory registration requirements for some providers.

This will impact providers who deliver personal care and daily living supports and supports provided in ‘closed settings’, such as supported independent living or group homes.

Changes from October 2027
A trusted panel of plan management providers will be established.

Participants will be supported to transition to a provider on the panel over 6 months.

Changes from January 2028
Changes to how people access the NDIS will begin.

A new Technical Advisory Group has been set up to provide advice on the future assessment approach that will support NDIS access decisions.

Access will be based on how a person's disability affects their ability to do everyday activities.

People with permanent and significant disability will continue to be able to access the NDIS.

Changes from July 2028
There will be a new commissioned support co-ordination and connection function.

06/08/2026

🌟 Agile Support Services is currently welcoming new NDIS participants

For the last 7 years, I've had the privilege of supporting people to navigate the NDIS, build confidence, overcome challenges, and get the most out of their plans.

At Agile, we keep things simple: you decide what support looks like. We listen, we respond, and we work around your needs, not ours.

Whether you need help understanding your plan, building a strong team of supports around you, navigating complex situations, reviewing reports, or working towards your goals, we're here to help every step of the way.

✅ Registered NDIS Provider
✅ Face-to-face support in Tamworth
✅ Australia-wide support via phone and video
✅ Flexible service hours
✅ Thorough review of reports and recommendations
✅ Genuine, person-centred support

We're passionate about helping people take control of their NDIS journey, connect with the right providers, and build a support team that truly works for them.

If you're looking for a Support Coordinator who takes the time to understand your situation and is committed to helping you achieve your goals, I'd love to have a chat.

📞 0405 150 737
📧 [email protected]
🌐 www.agiless.com.au

The right supports can make all the difference. Let's build the right team together.

Expert Support Coordination plus practical consultancy and training services for NDIS Providers

01/08/2026

Digital Mental Health Resources

31/07/2026

Administrative Review Tribunal Takeaways
ART CASE: Tsesmetzis and CEO, National Disability Insurance Agency (NDIS) [2026] ARTA 1438 (28 July 2026) - https://www.austlii.edu.au/cgi-bin/viewdoc/au/cases/cth/ARTA/2026/1438.html

Having a diagnosis does not automatically mean the NDIS will understand the person’s support needs.
A recent Tribunal decision involved a person with epilepsy, memory difficulties, physical symptoms, depression and anxiety. The Tribunal accepted that she experienced genuine impairments, but she was still found not to meet the NDIS access requirements.

The problem was not simply whether she had a disability.
The question was whether the evidence clearly showed:

the exact impairments she experienced;
which impairments were permanent;
whether appropriate treatments had been exhausted;
how her functional capacity was substantially reduced; and
what help she usually needed from other people.

This is why families need to document the support that happens quietly every day.
Things like:

reminding someone to take medication;
* organising appointments;
* helping them understand letters;
* prompting them to shower or eat;
* supervising cooking;
* managing money;
* calming them during distress;
* breaking tasks into steps;
* checking that jobs have been completed safely.

When families provide this support automatically, the person can appear more independent than they actually are.
A good report should not just say:

“The participant has difficulty with self-management.”

It should explain:

“The participant requires daily prompting to check appointments, respond to correspondence and take medication. Without this assistance, appointments are missed, letters remain unanswered and medication is not taken consistently.”

The strongest evidence tells a clear story:
* What is the impairment?
* Why is it permanent?
* What can the person not do safely, reliably or consistently?
* What assistance do they usually need?
* What happens when that assistance is not available?

That level of detail can make an enormous difference.

This is general information and not legal advice. The case involved an access request made before 3 October 2024, so families should seek current advice relevant to their circumstances.

31/07/2026

Contracting under the NDIS

As registration becomes more important, we’re seeing more subcontractor arrangements where an unregistered provider works under a registered provider for a fee. In these setups, the unregistered provider is relying entirely on the lead provider’s registration to keep delivering supports.

What matters most is this: the registered provider remains fully responsible for every support delivered under their registration.
That includes quality, safety, compliance, worker screening, incident management, and WHS.

If something goes wrong, it’s the registered provider who wears it. Poor oversight or non‑compliance can impact their registration status and expose them to liability for incidents that occur.

If you’re subcontracting or thinking about it, make sure you understand the responsibilities- because the NDIS Commission absolutely does.

Screen shot has been taken from the NDIS Quality and Safeguards Commission newsletter

29/07/2026

📣 Community Assistance

What are your best tips for going into a plan reassessment meeting?

What have you learnt from planning meetings, reassessments, or conversations with the NDIS?

What has helped you get the best outcomes lately?

A lot of people are struggling to maintain the supports they need, so I’d like to build a collection of practical tips that may help others prepare.

I’ll start:

✅ 1. Create a simple table

Include:

• each goal
• how the goal relates to your disability
• what supports are needed
• what evidence links the support to your disability

✅ 2. Map out an average week

Write down when support is needed, how long tasks take, and the type of support required.

This might include prompting, modelling, supervision, reminders , physical guidance, direct assistance

✅ 3. Make sure reports focus on functional impact

Reports should explain how your disability affects your everyday life, not just list your diagnosis.

✅ 4. Keep requests clearly disability-related

Avoid making requests sound like health, education, or general living expenses unless the disability-related need is clearly explained.

✅ 5. Review the NDIS guidelines

Look at the guidelines for the support you are requesting and use the examples to help prepare your evidence.

✅ 6. Check the NDIS “Would we fund it?” page

This can be a helpful guide when preparing your case.

✅ 7. Bring a support person

Take someone who knows you well and can help explain things you may forget, minimise, or have become used to managing with informal support.

✅ 8. Prepare a carer’s statement

This should explain the impact, the support needed, the participant’s goals, and what happens when support is not available.

✅ 9. Prepare a participant statement

Include real examples of days where support is needed. Practical examples can be really powerful.

✅ 10. Get clear quotes from providers

This is especially important where non-face-to-face charges apply, so the full cost and structure of the support is understood.

Please add your own tips below 👇

What has worked for you, your family, or someone you support?

29/07/2026

If you haven’t checked it out yet, the NDIS Commission has a fantastic Quality & Practice page that every provider and worker should be across.

It covers evidence‑informed practice, practice reviews, and a huge library of practice alerts on real‑world risks like aspiration pneumonia, dysphagia, epilepsy management, respiratory infections, polypharmacy, hot water safety, sun safety, safe use of hoists and more.

There are also provider & worker alerts on fire safety, emergency management, worker safety, coloured‑sand product recalls, and lithium battery risks (e‑bikes/scooters).

If you want to strengthen your compliance, improve safety, or tighten your internal processes, this page is worth checking out.

👉 Learn more:

Provider and worker practices should be evidence-informed, which means research has found the practices to be effective. This helps the NDIS Commission, providers, workers and participants to make informed decisions about NDIS supports and services.

29/07/2026

Harm is not always obvious.

It’s not always physical. Or malicious. Or intentional.

A recent evidence review by the NDIS Quality and Safeguards Commission explored how everyday harm can become embedded in service delivery.

Everyday harms include interactions and practices that leave people feeling ignored, excluded, patronised, silenced or disrespected. These can have a cumulative effect over time.

For example, a support worker who always makes decisions on behalf of the person with disability can erode that person’s confidence and decision-making ability over time.

So what can providers do? The most effective safeguarding approaches are proactive- rather than reactive to serious events.

To learn more about how everyday harms can appear in service delivery, check out the full article by Emily Cukalevski from Disability Rights Connect: teamdsc.com.au/resources/could-everyday-harm-be-occurring-in-your-service

We’re also running a workshop on Safeguarding in Practice: Preventing Abuse in NDIS Services: https://teamdsc.com.au/events/safeguarding-in-practice-preventing-abuse-in-ndis-services

29/07/2026

Good morning everyone,
I regularly see providers and participants asking what the maximum amount is that a provider can claim for Provider Travel and Activity Based Transport.

Almost every time, someone points to the Pricing Catalogue and states that the maximum is $1.00 per kilometre, and when a provider charges above that amount, it is often incorrectly labelled as fraud.

To help clear up the confusion, I have attached evidence from both the NDIS Support Catalogue and the NDIS Pricing Arrangements and Price Limits 2025–2026 which explain how these supports are actually treated. Providers should know these documents very well.

The Key Outcome
Provider Travel and Activity Based Transport are not Priced Supports and are not subject to a Price Limit in the same way as many other NDIS supports.

The "$1.00" shown in the Support Catalogue is a notional unit price, meaning it is simply the unit used when making a claim through the NDIS portal.

As outlined in the NDIS Pricing Arrangements and Price Limits, providers and participants can agree on a different amount where appropriate. The NDIS refers to a reasonable contribution towards vehicle running costs, currently noted as up to $0.99 per kilometre, although many providers will be reviewing this given the recent SCHADS Award changes and increasing operating costs.

Example
If a provider and participant agree to a transport rate of $1.10 per kilometre and the participant travels 25 km, the provider would claim:

27.5 units × $1.00 = $27.50

The $1.00 is simply the claim unit, not the price limit.

Important Reminder

Before agreeing to any transport charges, providers and participants should have an open discussion about:
✅ How transport charges are calculated
✅ The impact transport costs will have on the participant's available funding
✅ Whether the arrangement represents value for money and meets the participant's needs

Transparency and informed agreement are always the key.

If you have any questions or a different interpretation, feel free to comment