08/08/2026
Over the past 24 hours, we have taken time to consider whether it was appropriate to respond publicly to comments and allegations made about Wara Yindi Support Services online. Generally, we do not believe engaging in Facebook arguments, gossip or anonymous commentary serves our participants, our team or our community. However, where public commentary may create confusion about our organisation and the way we operate, we believe some factual clarification is appropriate.
Wara Yindi Support Services operates with comprehensive service agreements, consent processes, privacy requirements and clear expectations for both participants and our organisation. Participants are able to identify who information can and cannot be shared with, place limitations on consent, and amend or withdraw consent. Communication with a participant’s broader support network occurs where appropriately authorised and relevant to their support, safety, wellbeing and agreed outcomes.
We also have professional and ethical responsibilities around safeguarding and duty of care. Where concerns arise regarding safety, vulnerability, service delivery or whether supports align with NDIS requirements, we may need to raise, document and discuss those concerns. That does not remove participant choice and control. Our role is to provide information, recommendations and professional guidance. Participants and their authorised representatives ultimately make decisions about their supports. Wara Yindi has also always strongly believed in collaborative practice. Working alongside families, providers, allied health professionals, schools, community organisations and other services reduces duplication, improves safeguarding and prevents people from having to continually retell their story.
We also want to provide some transparency around Support Coordination. Wara Yindi bills in accordance with applicable NDIS Pricing Arrangements and Price Limits. Support Coordination involves significantly more than the email, phone call or meeting a participant may directly see. Behind one interaction may be reviewing reports, researching services, communicating with providers, completing referrals, following up services, gathering evidence, plan implementation, safeguarding, reporting, problem-solving and coordinating multiple organisations.
Many participants have a relatively small allocation of Support Coordination funding across an entire year. We are conscious of preserving that funding and regularly undertake work that is not ultimately billed. Where work is accumulated and billed, we ensure the work has actually been undertaken. In many circumstances, the amount of work completed exceeds the amount ultimately invoiced. An NDIS hourly rate should also not be confused with business profit. Provider revenue contributes to wages, superannuation, leave, insurance, compliance, administration, software, professional development and the broader costs of delivering a regulated service. Participants and authorised representatives are welcome to request information regarding their billing and services at any time.
We also want to clarify suggestions regarding changes to plan managers. A provider cannot simply change a participant’s plan manager without participant involvement. Changing plan managers requires the participant or their authorised representative to participate in the process, which may include signing documentation, providing authorities, establishing the new arrangement and communicating with both existing and incoming providers. Wara Yindi may suggest a change where there are concerns regarding responsiveness, communication, payment processes or whether an arrangement is meeting the participant’s needs. However, the decision remains with the participant or their authorised decision-maker. Questions about invoices are also welcomed. Our invoicing platform does not always allow detailed service descriptions to appear directly on an invoice, but supporting records and case notes are maintained and can be provided through appropriate channels.
We would also like to clarify that Wara Yindi is not one person. Jacinta has not personally carried an active Support Coordination caseload for a significant period. Her role predominantly occurs behind the scenes across organisational leadership, governance, partnerships, service development, advocacy, safeguarding, compliance and supporting the broader team.
The day-to-day face of Wara Yindi is our incredible team of workers, coordinators and community services staff, who bring their own qualifications, training, experience, relationships and strengths to their roles. The positions referenced in recent commentary do not require university qualifications. Our workforce holds qualifications, competencies, training and experience appropriate to their respective roles, and relevant evidence can be provided through appropriate professional channels where required.
Images published by Wara Yindi are shared where appropriate consent has been obtained. We are extremely disappointed to see photographs copied or screenshotted from our platforms and redistributed within unrelated online commentary, particularly where children, participants or families appear. We ask everyone to respect the privacy and dignity of the people represented in our community.
Wara Yindi welcomes genuine feedback, complaints and questions. We also welcome appropriate regulatory oversight. Should the NDIS Quality and Safeguards Commission or another relevant authority wish to review documentation or speak with our organisation, we will cooperate openly and professionally. At the time of writing, we have not been notified of any formal investigation relating to the matters currently being circulated online. We also distinguish genuine criticism from targeted bullying, intimidation, stalking or harassment. Where behaviour crosses that line, appropriate action may be taken to protect our workers, participants, families and organisation, including referral to relevant authorities where necessary.
Finally, behind every organisation are people. We work in a complex sector, alongside families and individuals navigating complex systems and circumstances. We will not pretend that any organisation gets everything right all of the time. What we can commit to is accountability, learning, transparency, ethical practice, community connection and continuing to improve.
If someone has a genuine concern about Wara Yindi Support Services, we encourage them to contact us directly. A direct conversation provides an opportunity to understand what has occurred, review the relevant information and work toward resolution. Anonymous social media posts rarely provide that opportunity. There are always multiple perspectives to a situation, and Facebook rarely contains the full context.
Please approach conversations involving participants, families, children and workers with fairness, kindness and respect. Be kind. Be respectful. And if there is a genuine concern, have the conversation.
- Jacinta Dempsey & Jayden Taylor
