09/09/2026
๐๐ก๐ฒ ๐ข๐ญ'๐ฌ ๐ฎ๐ฉ ๐ญ๐จ ๐ฅ๐๐๐๐๐ซ๐ฌ ๐ญ๐จ ๐๐ "๐๐ซ๐ข๐๐ญ๐ข๐จ๐ง ๐๐ข๐ฑ๐๐ซ๐ฌ"
Leaders can often succumb to "friction blindness" as they ascend into the C-suite, where they don't have the same everyday inconveniences and challenges faced by their teams or customers, says Robert Sutton, a Stanford University professor and co-author of "The Friction Project." Fix friction by asking, "What do I make hard and what do I make easy?" says Sutton, adding: "And it's important to think of yourself as a trustee of other people's time."
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โบ ๐ฆ๐ผ๐๐ฟ๐ฐ๐ฒ: https://r.smartbrief.com/resp/rEnoCzorxuDzaZzzCigmqHCicNZjKE?format=multipart
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โ๐๐๐๐๐ก๐๐๐ฅ: https://www.inaaqc.org/calendar_2025
