12/09/2025
β¨ Our Returns & Shipping Made Simple β¨
At Simply Genuine, we want you to love your organic cosmetics and bath products. But if something isnβt quite right, weβve got you covered!
π Returns & Exchanges
Not satisfied with your order? You can request a refund, replacement, or exchange within 30 days. Products must be unopened, unused, and in original packaging. A $14 restocking fee applies.
To start a return, request an authorization number via our Contact Us page or call 1-833-707-7979. Once you have your RA number, pop it on the package and send it back.
π¦ Shipping Made Easy
β’ Free Canada & USA shipping on orders over $200 CAD
β’ Free international shipping on orders over $500 CAD
β’ Shipped via Canada Post, USPS, UPS, or FedEx β reliable, insured, and chosen to help reduce carbon footprint π
Typical delivery times:
π¨π¦ Canada: 3β5 business days
πΊπΈ USA: 2β9 business days
π International: varies; local taxes or fees may apply
β οΈ Damaged or incorrect items?
Let us know within 15 days! Contact us with your order number and weβll help you with a replacement.
Weβre committed to making your shopping experience smooth, sustainable, and stress-free. π