12/09/2025
โจ Our Returns & Shipping Made Simple โจ
At Simply Genuine, we want you to love your organic cosmetics and bath products. But if something isnโt quite right, weโve got you covered!
๐ Returns & Exchanges
Not satisfied with your order? You can request a refund, replacement, or exchange within 30 days. Products must be unopened, unused, and in original packaging. A $14 restocking fee applies.
To start a return, request an authorization number via our Contact Us page or call 1-833-707-7979. Once you have your RA number, pop it on the package and send it back.
๐ฆ Shipping Made Easy
โข Free Canada & USA shipping on orders over $200 CAD
โข Free international shipping on orders over $500 CAD
โข Shipped via Canada Post, USPS, UPS, or FedEx โ reliable, insured, and chosen to help reduce carbon footprint ๐
Typical delivery times:
๐จ๐ฆ Canada: 3โ5 business days
๐บ๐ธ USA: 2โ9 business days
๐ International: varies; local taxes or fees may apply
โ ๏ธ Damaged or incorrect items?
Let us know within 15 days! Contact us with your order number and weโll help you with a replacement.
Weโre committed to making your shopping experience smooth, sustainable, and stress-free. ๐