Health Quality Alberta

Health Quality Alberta Improving Healthcare Together We are grateful to work, live and learn on the traditional Treaty territories and Métis lands in Alberta.

Health Quality Alberta is a provincial agency that brings together patients, families, and our partners from across healthcare and academia to inspire improvement in patient safety, person-centred care, and health service quality. We assess and study the healthcare system, identify effective practices, and engage with Albertans to gather information about their experiences. We value diverse perspe

ctives, and bring objective, evidence-based analysis to our work. Our responsibilities are outlined in the Health Quality Council of Alberta Act.

This summer, Health Quality Alberta is looking forward to surveying residents and families about their experiences in Al...
06/03/2026

This summer, Health Quality Alberta is looking forward to surveying residents and families about their experiences in Alberta’s continuing care homes.

This survey provides an opportunity to start and support conversations for meaningful improvements.

👉Learn more about who will be surveyed, why we are surveying, and more at hqa.ca/cch.

International “What Matters to You?” Day invites us to encourage meaningful conversations between those who provide care...
06/02/2026

International “What Matters to You?” Day invites us to encourage meaningful conversations between those who provide care and those who receive that care.

Supporting people to share what matters most to them, what’s important to them, and what they need and prefer is at the heart of people-centred care.

Share what matters to you: Join our email list to participate in surveys, focus groups, or other engagement activities about healthcare topics:
https://ow.ly/BMNG50Z6s8m

Learn more about people-centred care and our other dimensions of quality:
https://ow.ly/7pEm50Z6s8o

May 19 marks World Family Doctor Day – an opportunity to recognize the important role primary care plays in supporting t...
05/19/2026

May 19 marks World Family Doctor Day – an opportunity to recognize the important role primary care plays in supporting the health and well-being of Albertans.

At Health Quality Alberta, we support family physicians and primary care teams with programs that provide meaningful insights to inform quality improvement efforts and strengthen patient care.

The Primary Care Patient Experience Survey helps clinics better understand the patient perspective. The Primary Care Panel Reports provide actionable data to support preventative care and practice improvement.

Together, these programs are designed to support data-informed decision-making and continuous improvement in primary care settings across Alberta.

For more information, visit:
➡️Primary Healthcare Panel Reports - https://hqa.ca/resources-for-improvement/primary-healthcare-panel-reports/
➡️Surveying Patients About Primary Care Experience - https://ow.ly/ZGMa50Z1Jqo

At the Alberta Children’s Hospital in Calgary, families whose children faced repeated hospitalizations shared they often...
05/01/2026

At the Alberta Children’s Hospital in Calgary, families whose children faced repeated hospitalizations shared they often felt overwhelmed and unsure where to turn for support. Many were unaware of the available resources or how to navigate the health system. They sought reassurance and guidance from someone who had lived through a similar experience.
A volunteer peer support model was changed to a formal, paid family mentor model to provide consistent, integrated, peer support to every inpatient family. In the first year, the mentors completed 1,172 family visits – a 554 percent increase over the previous year – with 100 percent of families saying they would recommend the program.

Congratulations to the Family Mentor Program team, a 2026 Patient Experience Award winner. 👏 Learn more: hqa.ca/awards

For many residents of northern Alberta, Northwest Territories, and Nunavut, travelling to Edmonton for care is a major u...
04/30/2026

For many residents of northern Alberta, Northwest Territories, and Nunavut, travelling to Edmonton for care is a major undertaking. The experience for Indigenous patients in particular can be marked by financial stress, language and cultural barriers, and isolation. Patients are often required to travel alone, facing complex diagnoses without an advocate and navigating airports and huge urban hospitals while medically fragile.

Goba Care provides mobile, on-the-ground support in Edmonton, bridging the clinical system and home community through navigation, advocacy, cultural connection, and material assistance. The program treats culture as a clinical necessity rather than an optional add-on.

Congratulations to the team at Goba Care, a 2026 Patient Experience Award winner. 👏
Learn more: hqa.ca/awards

Evolving scientific knowledge has shown many health and social factors are relevant in the assessment and diagnosis of n...
04/29/2026

Evolving scientific knowledge has shown many health and social factors are relevant in the assessment and diagnosis of neurodevelopmental conditions such as fetal alcohol spectrum disorder. The Pediatric Interdisciplinary Neurodevelopmental Clinic at the Glenrose Rehabilitation Hospital shifted its assessment criteria to widen its focus on understanding each child’s health and disability within their unique story and family history.

The clinic now provides individualized assessments focused on helping all children do what matters most to them in their daily lives. The team resolved fragmented workflows, refined intake procedures, and improved communication with families. Without increasing resources, it can now see and support more than twice as many families than before.

Congratulations to the "PINC" team - a 2026 Patient Experience Award winner. 👏 Learn more: hqa.ca/awards

After receiving a diagnosis, patients across Alberta repeatedly shared they lacked clear, consistent information about w...
04/28/2026

After receiving a diagnosis, patients across Alberta repeatedly shared they lacked clear, consistent information about what to expect on their care journey.

The Provincial Pathways Unit brought together patient advisors from across Alberta to create 20 diagnosis-specific patient pathways. Patient advisors shaped the language and design of each of them – as well as the corresponding clinical pathways for providers. Patient advisors challenged medical jargon and helped ensure information is patient-friendly. Now, patients and providers can rely on guidance that matches and was built together. This supports better conversations, shared decision-making, and stronger relationships, and it supports patients to take an active role in their health journey.

Congratulations to the team in the Provincial Pathways Unit for receiving a 2026 Patient Experience Award. 👏 Learn more: hqa.ca/award

We’re recognizing four initiatives for improving the patient and family experience across a range of services – includin...
04/24/2026

We’re recognizing four initiatives for improving the patient and family experience across a range of services – including peer support, assessment of children’s health and disability, cultural support and advocacy, and resources to support patients after receiving a diagnosis.

These initiatives show that positive patient and family experiences can be achieved by improving the physical environment, how relationships are established and maintained, or how services are planned or delivered.

Meet the 2026 Patient Experience Award winners:
hqa.ca/awardrecipients

Each of these teams listened to the needs and preferences of patients, took action to improve, and empowered patients and families in the process. This is at the heart of person-centred care.

🎉Today, Health Quality Alberta honours healthcare teams with our 2026 Patient Experience Awards. Congratulations to this...
04/22/2026

🎉Today, Health Quality Alberta honours healthcare teams with our 2026 Patient Experience Awards.

Congratulations to this year’s recipients – teams that have shown a commitment to continually improving patient and family experiences:

👏Alberta Children’s Hospital Family Mentor Program
👏Goba Care
👏Pediatric Interdisciplinary Neurodevelopmental Clinic at the Glenrose Rehabilitation Hospital
👏Provincial Pathways Unit

Read more about these success stories: hqa.ca/awardrecipients

🎉National Volunteer Week begins April 19 and we want to extend a huge thank you to our Patient and Family Advisory Commi...
04/17/2026

🎉National Volunteer Week begins April 19 and we want to extend a huge thank you to our Patient and Family Advisory Committee (PFAC) for their ongoing contributions to Health Quality Alberta.

We greatly appreciate the unique insights and perspectives each committee member brings to the many projects they support.

➡️Learn more about PFAC here: https://ow.ly/tiW250YKAXS

Address

210, 811/14 Street NW
Calgary, AB
T2N2A4

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm

Telephone

+14032978162

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