10/05/2026
Take a chapter from my playbook and learn from my mistakes do not ever ever ever deal with Moneris for your business.
Omg
I owned my own debit machine when I move the salon home switched to Moneris for my debit transactions and they took my machine and reprogrammed it with their software and for the last 12 years it’s been amazing. Two years ago they needed to do a swap out of my machine for a newer machine because mine was outdated. I asked specifically are there any expenses in incurred on my behalf? No, it’s a simple swap out. OK let’s do it.
I received the new machine and all was well six months ago. They started charging me a lease payment $30 a month for a machine that I owned as far as I was concerned I found that charge three months ago when I actually took a look at one of my statements that’s my bad totally I called. They said oh yes, we started charging you a lease charge six months ago and I said why I own the machine and they said oh you’re right there’s no documentation saying that you signed anything with lease agreement and I said that’s correct. I was told it was a swap out for a security upgrade. The gentleman that I spoke to was very nice. Said he would see about getting a refund and he would lower my lease payment to $25 a month I said that’s lovely except I don’t want to pay a lease payment. I own the machine and he said well I’ll have to look into that and so I got a phone call back saying they would refund three months of my lease payments and lower the payment to $25 a month and then but I still did have to pay the lease payment and I did not own the machine so my hackles got up a little bit and I said that’s great. I’m gonna look for a new payment processor
I started looking around found one and have since switched. I called to cancel my account and immediately was offered no lease payment and I lost my mind. I said are you kidding me three weeks ago I called said everything that I said above, and your guy said the best I can do is $25 a month but now that I’m telling you I’m leaving you’re more than willing to work with me and say oh, you don’t have to pay the lease fees— too little too late. I’m leaving. Please cancel my account. Oh sure no problem. There’ll be a $250 restocking fee when you send back our equipment so not only do they want my debit machine back but they want me to pay them to take said machine - that’s like buying your cell phone and then pkaying a monthly fee for it isn’t it?
I’m disgusted
I’ve been with the Royal Bank for 45 years and I have been using moneris for 12 at home.
I cannot believe this bu****it!!!!
Avoid them at all costs
