Ability Contact Center

Ability Contact Center ABILITY Call Center Solutions offers a wealth of in depth experience that covers every aspect of the Call Center Solution

ABILITY Call Center Solutions offers a wealth of in depth experience that covers every aspect of the Call Center Solution, with an entire team of experienced and professional experts in Call Center technology and operations integration. Our vertical market approach is designed to meet the specific needs of each industry, and provide our customers with custom-made, customer-tailored solutions that

answer the specific needs of their industry – whether it is Telecom, Banking, Insurance, Retailing, or any other market sector that requires our advanced Call Center solutions
Our unique Call Center Solution package covers all facets of Call Center planning, design, implementation, and integration. Starting with definition of strategy and technology, through business processes and human resources, to integration of components, we offer a single focal point for a Total Call Center Solution.

23/09/2020

Urgent!
Chat support agents are required for a reputable company.
Location: Dokki - (rotation shifts and days off)
Requirements: - University Graduate
- Fluent English is a must
- High typing speed in Arabic and English
If you are interested, send your CV to [email protected].

لو بتشتغل خدمة عملاء .. اقرا الحكاية دى ..دى حكاية عمرها ١٤٣ سنة تمثل الفرق بين الصورتين : من مجرد عامل تليفونات مهمته ت...
23/07/2020

لو بتشتغل خدمة عملاء .. اقرا الحكاية دى ..دى حكاية عمرها ١٤٣ سنة تمثل الفرق بين الصورتين : من مجرد عامل تليفونات مهمته تحويل مكالمات لاقسام او افراد كان مسماه الوظيفى telephone operator وصولا الى موظف متكامل مهامه متعددة جدا مسماه الوظيفى customer care advisor .. تطور مذهل (ان مكانش مرعب)

سنة ١٨٧٧ تم اختراع و تنفيذ اول switchboard فى شركة بيل للتليفونات لصاحبها Alexander Graham Bell مخترع التليفون الارضى و كان الهدف الاساسى هو استقبال المكالمات التليفونية و توزيعها على اقسام داخلية فى المؤسسات و الشركات و فقط و بالتالى ظهرت وظيفة عامل التليفونات ذو المسئولية المحدودة جدا (مجرد تحويل مكالمات لاقسام الشركة/المؤسسة المختلفة لموظفين تانيين بيأدوا وظائف ليها مسئولية اكبر :مبيعات و تسويق و حسابات و خلافه

النهاردة فى ٢٠٢٠ ممثل خدمة العملاء بقى super hero .. متعدد المهام و الخبرات سواء معلوماتية/فنية/تقنية بالاضافة كمان لخبرات المبيعات و خدمات ما بعد البيع
و بقت وظيفة خدمة العملاء من اصول اى شركة/مؤسسة لا يمكن الاستغناء عنها بعد ما كانت مجرد support function
و بالتالى بقا سهل جدا تلاقى HODs و Directors و حتى CEOs فى industries مختلفة كانت بداياتهم فى خدمة العملاء لما لهم من خبرات و قدرات

فا لو بتشتغل خدمة عملاء و لو حتى بشكل مؤقت .. فانت قدامك فرصة عظيمة .. استغلها .. انت الكسبان اكيد

21/07/2020

Top-rank direct sales company. We create and sell beauty-related and pharmaceutical products in South-East Asia and the Middle East, both online and offline.


We are currently looking for:

- Telesales Manager – to set up and manage a Call Center Team in Cairo.

The position is based in Cairo - Egypt.

Job description

We are looking for a Telesales (Outbound) Manager to build and manage our call center in Cairo, for the Saudi Arabian market. The person that we are looking for combines:

· Outstanding sales skills

· Excellent data analysis skills

· Leadership - a great business-oriented leader who will be effectively managing and expanding the company with us.

We are not only looking for a very good sales expert – we want an inspiring leader for whom any sales-related expertise is just the basic of his/her skills and ambitions.

Benefits:

· Very attractive salary – basic and commission based on sales

· The more successful our operations under your management – the higher financial rewards for you. Grow the company with us, and you will grow too.

· You will be fully responsible for overseeing the Call Center operations of our company, which will give you a lot of enjoyable, invaluable management and eCommerce know-how and experience.

· You will gain tons of unique online business know-how, gained by the company in successful ventures on the internet markets of both the West and the East.

Tasks:

· Independent management of the telesales team to ensure the sales targets

· Lead the team to ensure the right motivation and team spirit

· Hiring, training and coaching of personnel

· Database management to ensure the leads are used efficiently

· Telesales software management

· Advanced sales and database analysis and reporting

· Implementation and maintenance of SOPs related to efficient reporting and team management

Requirements:

· Highly-motivated leader that will be able to run the call center operations independently

· Proven experience as Telesales director or equivalent

· Experience selling various products, from various categories, of various characteristics

· 10+ years of telesales / call center team management

· Experience in setting up call centers and their infrastructures

· Prior international experience a big plus

· Knowledge of predictive system a plus

· Very hard working – definitely not a 9-5 job

· Open to go beyond the job description and take initiative

· Fluent English

19/07/2020

We’re looking for talented pharmacist call center agent with minimum of 1 year experience in pharmacy

• Bachelor degree (Pharmacist) is a must
• Good in English (writing and communication)
• Be able to take overnight shifts as ePharmacy operates 24x7
• Excellent communication and interpersonal skills, and professionalism
• Excellent computer skills
• Ability to work under stress and take quick actions to solve problems
• Ability to stay calm when customers are stressed or upset
• Comfortable using computers
• Experience working with customer support
• Industry experience is a plus

Salary starts with starting package of 2000 EGP as basic net salary plus incentives up 7000 EGP

YOUR FOCUS (Job Duties and Responsibilities):
• Handle Patients’ inquiries/follow-up inbound calls received on ePharmacy hotline
• Acknowledging and resolving customer complaints
• Follow up orders across the hour and follow up with field’s Account Managers to ensure successful delivery to Patient
• Maintaining a positive, empathetic and professional attitude towards customers at all times
• Communicating with customers through various channels
• Conduct outbounds calls to patient for follow up on the experience or answer any complaints
• Transfer Medical inquiries to our Specialized team in order to provide a trustful advice
• Follow our process inside and out so to answer questions
• Keeping records of customer interactions, transactions, comments and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support
• Work 6 days/week on shift basis
PHYSICAL REQUIREMENTS
• Ability to sit and stand for extended periods.
• We are disabled friendly company, we see the person not the disability.

EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, national origin, age, disability
Different makes us better.

Skills Service Skills Center

Please send your CV to [email protected]

19/07/2020

YOUR BACKGROUND (REQUIREMENTS):
We’re looking for talented telesales agent with minimum of 1 year experience in Telesales
• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Ability to learn about products and services and describe/explain them to prospects
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Good English and typing

(Pharmaceutical and beauty industry will be preferable) with starting package of 2000 EGP as basic net salary plus incentives up 7000 EGP

YOUR FOCUS (Job Duties and Responsibilities):
• Our client creates and sells beauty-related and pharmaceutical products online and you will contact the interested lead to answer their questions about the products, price, shipping …etc
• Achieve Monthly Target (number of activated users)
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Go the “extra mile” to meet sales quota and facilitate future sales

PHYSICAL REQUIREMENTS
• Ability to sit and stand for extended periods.
• We are disabled friendly company, we see the person not the disability.

EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, national origin, age, disability
Different makes us better.

Skills Service Skills Center

Please send your CV to [email protected]

Empathic selling is our strength 💪. What does that mean? It is the art of putting the customer's needs and interests at ...
18/07/2020

Empathic selling is our strength 💪. What does that mean? It is the art of putting the customer's needs and interests at the center of the sales discussion 🤗. This empathy is the key to successful communication. Empathy distinguishes good sellers from excellent sellers😉.

18/07/2020

Telesales Supervisor

YOUR BACKGROUND (REQUIREMENTS):
We look for the Telesales Supervisor to have a passion for excellent customer service. Of course, being extremely organized and able to develop deep relationships internally and externally will be a requirement for this role. You should be proficient with technology, especially computers, software applications, and phone systems. We also look for the Call Center Supervisor to bring:
2-5 years of call center or customer service experience with starting package of 5000 EGP as basic net salary plus incentives
• Telesales experience required
• 1-2 years of supervisory experience in a call center setting, preferred
• Demonstrable analytical, leadership, problem solving, and customer service skills
• Fluency in English
• Ability to remain calm and courteous under pressure and navigate through tense situations
•
YOU’RE FOCUS (Job Duties and Responsibilities):
You are a natural motivator. Someone that stays focused on helping your team build necessary skills and knowledge. You are supportive, communicative, and attentive. Not only will you think independently, but you will also work within a diverse workforce to drive our values that include supporting the people with disability with needed acquired needed skills and support
Performance, Collaboration, Celebration, Integrity, and Innovation.

• Independent management of the telesales team to ensure the sales targets for online potential prospective
• Assist in establishing sales goals and plans for individual team performance
• Develop team to drive sales performance
• Hiring, training and coaching of personnel
• Database management to ensure the leads are used efficiently
• Advanced sales and database analysis and reporting
• Coaching and develop a team to success
• Oversee daily operation of the customer service team
• Listen to calls for quality control
• Work closely with the online team to ensure full team potential
• Help the team take calls during high call flow times
• Assist with scheduling representative time off.
•
We are looking for combine’s winner:
• Outstanding sales skills
• Excellent data analysis skills
• Leadership - a great business-oriented leader who will be effectively managing and expanding the company with us.
We are not only looking for a very good sales expert – we want an inspiring leader for whom any sales-related expertise is just the basic of his/her skills and ambitions.

PHYSICAL REQUIREMENTS
• Ability to sit and stand for extended periods of time
• We are disabled friendly company , we see the person not the disability

EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, national origin, age, disability
Different makes us better.

Please send your CV to [email protected]

Pharmacist (Working From Home) minimum of 1 year experience :)*Call center pharmacists work with patients to resolve iss...
14/06/2020

Pharmacist (Working From Home) minimum of 1 year experience :)

*Call center pharmacists work with patients to resolve issues about medication that has been prescribed, and to answer such concerns as dosage amount, frequency of administration, drug interactions, or any specialized requirements that may apply.
* These pharmacists work with patients to answer any questions they might have, as well as evaluating their plans of care to avoid any medication conflicts. They also report adverse drug events.
* provide medication therapy management, reaching out to patients who are not following the recommended therapy to do a comprehensive medication review.
*The pharmacist will do an assessment of a patient’s medication use over the phone, and provide recommendations and follow up.
*The recommendations could involve education about a particular condition or medication, an adverse drug assessment, cognitive impairment assessment, or refill convenience methods, among other interventions.
*Call center pharmacists also work with doctors and hospitals, providing information and feedback, as well as collaborating on patient care and treatment regimens.
These pharmacists also work with other staff at the call center, making recommendations to the director of pharmacy about the center’s operating procedures to maintain good customer relations.
* The pharmacist also works with healthcare teams at the call center to coordinate patient care.

13/06/2020

Ability care center is hiring Pharmacist agents

Home

in English

communication

Service experience is required Or medical background

1 year experience in pharmacy or medical field is preferable

: negotiable

✅ Rotational days off
✅ Grads
✅ Both of gender can apply

19/01/2020

you like fashion , you deal with the providers & suppliers if yes ,
this is your dream job
Fashion Account Manager

Primary Responsibilities:
· Developing a thorough understanding of the market segment, seasonality and global trends/events, and continually monitoring competitor efforts.
· Identifying, prospecting, and acquiring high-potential sellers to our platform through direct sales visits, events, and presentations.
· Guiding sellers through sharing best-practices of online selling, including data-driven insights that help sellers achieve high standards of delivery, customer experience & business targets.
· Collaborating with and influencing a number of internal and external stakeholders to understand and resolve seller issues.

BASIC QUALIFICATIONS
· A bachelor's degree is required.
· Ideal candidates must possess 4+ years of successful enterprise class sales experience, preferably in the eCommerce, technology, Retail, Fashion industries.
· Demonstrated success in exceeding sales targets using a consultative & solutions-focused approaches.
· Experience selling nascent products/services into new markets is strongly desired.
· Superior communication and presentation skills, a strong working knowledge of Excel and MS Office applications, an ability to thrive in an ambiguous environment and be very passionate about success and winning.
· Excellent business judgment with strong written and oral communication skills.
· Superior analytical abilities and quantitative skills.
· Comfortable with complex financial data. Polished communication skills - speaking, writing, presenting and negotiating.
· Ability to think and lead in a high-energy, fast-paced environment Comfortable with “hands-on” management of tasks, and proven ability to manage multiple competing priorities simultaneously.

PREFERRED QUALIFICATIONS
· 2+ Years E-commerce experience is a Plus
· 3+ Years Direct Sales experience is a Plus

Address

68 Iran Street, Dokki
Cairo
12411

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