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Frimley Excellence, Ascot (2026)

03/09/2026

📣 Just one week to go until the inaugural Frimley Excellence Conference! 🎉

Held in celebration of National Improvement Week, the conference will bring our improvement community together to exchange ideas, recognise achievements and inspire positive change across Frimley Health NHS Foundation Trust ✨

We’re starting the celebrations early on Thursday 10th September at Wexham Park Postgraduate Centre, welcoming colleagues with improvement training who have been nominated by their divisions. 👋

There’s plenty to look forward to, with an exciting line-up including:
🗣️ Inspiring speakers from across the Trust sharing their improvement experiences
🛠️ Interactive ‘Tool Shed’ refresher workshops
💎 A Treasure Box Challenge
🖼️ An improvement poster competition

Although all in-person places have been allocated, every Frimley Health colleague can get involved and watch the main-room speaker sessions through a Microsoft Teams Town Hall. Find the conference under Events in Microsoft Teams, or use the following link to view the agenda and session timings: https://bit.ly/4x48KYw

Drop into the sessions that interest you, ask questions through the monitored chat, or catch up later via the recordings. After the conference, the recordings will be shared beyond the Trust, showcasing Frimley Health’s improvement work to colleagues in other organisations. 💻 ▶️

Whether you’re joining us in person or online, we look forward to welcoming you! 😄

01/09/2026

⭐ Improvement work spotlight: Simple change within the Acute Medicine Unit increases medicines reconciliation within 24 hours from 61% to 79% ⭐

We’re celebrating the work of MaryAnn Ling and the Wexham Park Pharmacy team following a quality improvement project across the Acute Medicine Green and Blue areas. 👏

The team set out to improve the number of patients receiving a completed Level 2 medicines reconciliation within 24 hours of admission to the Acute Medical Unit (AMU), supporting safer prescribing and alignment with national guidance. 💊

Using the Plan, Do, Study, Act (PDSA) approach, the team tested a simple change to their existing pharmacy prioritisation process.
Alongside high-risk patients and medication orders, pharmacy staff began prioritising patients admitted to AMU within the previous 24 hours, before moving on to patients with the longest length of stay.

Data from the four-week pilot in May 2026 was compared with a four-week control period. The results were encouraging:
📈 18.3% increase in Level 2 medicines reconciliations completed within 24 hours (rising from 61.0% to 79.3%)
📆 76.2% of eligible patients admitted within the previous 24 hours had their medicines reconciliation completed by the end of the day
🕛 Pharmacy staff were able to review more patients within 24 hours

The new approach also reduced errors on discharge prescriptions, enabled medication supplies to be ordered more proactively and helped the pharmacy team keep on top of its workload rather than continually trying to catch up.

Following the success of the pilot, the team have agreed to adopt the change in practice across AMU. High-risk patients and medication orders will continue to take priority, while patients with a longer length of stay will be monitored and, where possible, prioritised by the next working day.

MaryAnn Ling, Project Lead, said: “This project proves that small changes in daily practice deliver a massive impact on patient safety. Looking forward to driving further service improvements across the NHS!”

It’s fantastic to see a simple change in pharmacy workflow delivering a clear improvement in medicines reconciliation compliance and supporting safer, more proactive patient care. Well done to everyone involved in testing, learning from and embedding this improvement. We look forward to seeing the positive impact continue! 🙌

19/08/2026

We’re delighted to welcome Molly back to the Frimley Excellence team! 🎉

Molly initially joined us to support various improvement projects across the Trust before taking her improvement experience into a Service Manager role.

Were excited to have her valuable improvement and operational experience into the team. Welcome back, Molly! 👋

14/08/2026

⭐ FX Huddles wins – Surgery & Orthopaedics – S2 ⭐

Through their FX Huddles journey, S2 have grown in confidence when sharing data, ideas and insights, creating a stronger culture of collaborative problem-solving across the team.

By creating space for open conversations, the team uncovered priorities that were not initially expected, including the importance of consistent breaks and improving discharge planning. These insights have helped ensure their improvement work is shaped by the real experiences and needs of the people delivering care every day.

As their huddles have developed, staff have built a deeper understanding of how everyday actions and decisions connect to patient outcomes. This growing confidence, curiosity and ability to use data and discussion to explore challenges is helping the team move from identifying problems to working together to create meaningful improvements.

13/08/2026

⭐ FX Huddles wins – Surgery & Orthopaedics – F8 ⭐

F8 have shown how small, simple ideas can make a big difference when building new habits and encouraging engagement. Early in their FX Huddles journey, the team introduced simple touches such as hot drinks and biscuits to help create a more relaxed and welcoming environment, making it easier for staff to come together and take part.

These small actions helped create a positive atmosphere where people felt comfortable sharing their ideas and experiences. Over time, the team has built stronger connections, encouraged participation and developed a huddle culture where everyone feels valued and involved.

12/08/2026

⭐ FX Huddles Wins – Surgery & Orthopaedics – F4 ⭐

F4 have really seen the value of their improvement huddles as a space where staff can share concerns, ideas and suggestions, and work together to make positive changes.

By listening to the team and acting on their feedback, they've already seen some quick wins. Simply tracking and discussing key measures through their scorecards has helped improve areas such as lying and standing blood pressure checks and Martha's Rule compliance. Their huddles have also provided a forum to identify and escalate issues, leading to actions such as resolving faulty technology.

The team also makes a point of celebrating success together. From recognising improvement achievements to marking national awareness and celebration days on their huddle board, they're creating a positive team culture that builds confidence, maintains motivation and strengthens their shared commitment to continuous improvement.

10/08/2026

⭐ FX Huddles wins – Surgery & Orthopaedics – F6 ⭐

F6 have embraced the mindset that meaningful improvement takes time - as they put it, "Rome wasn't built in a day." This positive and realistic approach has helped them stay focused on building sustainable habits through their FX Huddles, recognising that lasting change comes from consistent, incremental improvements.

Their huddles have also created the space for rich team discussions, generating an impressive 40 ideas through dot voting about what matters most to staff. This level of engagement has helped the team identify their key priorities and build a strong foundation for improvement, ensuring their work is driven by what is most important to the people delivering care every day.

06/08/2026

⭐ FX Huddles wins – Surgery & Orthopaedics – DSU ⭐

The Day Surgery Unit at Heatherwood have demonstrated strong improvement discipline by taking the time to understand their current state before jumping to solutions. As part of their improvement focus on bed allocation, the team have focused on gathering the right data to understand where delays are happening - looking at both the time spent waiting for a bed to become available and the time taken to transfer a patient.

When their initial week of data collection did not provide enough insight, the team recognised the need to extend their data collection to build a clearer picture of the problem. This thoughtful approach demonstrates the value of following the FX Way, using evidence and root cause analysis to ensure future improvements are focused on addressing the right issues.

04/08/2026

⭐ FX Huddles wins – Surgery & Orthopaedics – F7 ⭐

F7 have built strong ownership of their FX Huddles by making sure everyone has the opportunity to host a huddle. From the very beginning, the team set the expectation that huddles were a shared responsibility, with team members taking turns to host and guide the discussions.

This approach has helped create confidence across the team, moving huddles from something led by a few individuals to a routine owned by everyone. Over time, staff have become more comfortable sharing ideas, raising concerns and celebrating each other's contributions.

The team has also demonstrated real improvement maturity by using data and discussion to guide their improvement focus. They initially explored equipment issues, but further data collection helped them understand the scale of the challenge and showed this was not the biggest opportunity for improvement. Following four patient falls on the ward, the team used their huddles to have thoughtful discussions, seek input and agree where their efforts could have the greatest impact.

Rather than relying on assumptions, F7 allowed the evidence and team insight to shape their next steps, demonstrating how FX Huddles can empower teams to make informed decisions and drive meaningful improvements together.

31/07/2026

⭐ FX Huddles Wins – Surgery & Orthopaedics – F5 ⭐

To begin with, F5 found it challenging to collect data consistently on their scorecards, with some information needing to be added retrospectively. By testing different approaches and encouraging shared ownership of data collection across the team, they've now established up-to-date scorecards that are helping to drive more informed and meaningful discussions during their huddles. A great example of how small changes can make a big difference 💪

The team is now focusing on helping staff go home on time as their improvement focus. They've already started exploring the roles and bays most affected, providing a strong foundation for uncovering the root causes and targeting improvements where they'll have the greatest impact.

Frimley Excellence

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