31/07/2026
๐๐๐ฒ ๐๐๐ฅ๐ฅ๐จ ๐ญ๐จ ๐จ๐ฎ๐ซ ๐ง๐๐ฐ๐ฅ๐ฒ ๐ซ๐๐๐ฎ๐ซ๐๐ข๐ฌ๐ก๐๐ ๐๐๐ฅ๐ฅ ๐๐๐ง๐ญ๐ซ๐, ๐ญ๐ก๐ ๐๐๐ซ๐ ๐ ๐๐ฅ๐ฅ ๐๐ข๐ฏ๐! ๐
FCMS employees are the heartbeat of our organisation, and we wouldn't be where we are without them. That's why it's so important that the environment they work in is somewhere they feel comfortable, supported and able to thrive.
Our call centre is an area we've wanted to develop for a long time, and we're excited to finally share the results.
Rather than deciding ourselves what the space should look like, we wanted to hear directly from the people who use it every day. We held staff focus groups with colleagues from the services based in the call centre to understand what they wanted from a new working environment and what changes would make the biggest difference to them.
Using that feedback, we worked with the project team to bring those ideas to life.
The result is a completely transformed space featuring cluster desks to encourage collaboration, electronic desk risers to support wellbeing, FCMS branding throughout, and our brand-new 'Snug' breakout room. Designed to support staff after difficult or emotional calls, the Snug includes ambient lighting, books, calming aromas and even a massage chair.
๐ฃ๏ธ Our Health, Safety and Environmental Lead, Amelia Burton, said:
"๐๐ฉ๐๐๐ ๐ฌ๐๐ก๐ก๐๐๐๐ฃ๐ ๐ฌ๐๐จ ๐๐ฉ ๐ฉ๐๐ ๐๐๐๐ง๐ฉ ๐ค๐ ๐ฉ๐๐๐จ ๐ฅ๐ง๐ค๐๐๐๐ฉ ๐๐ง๐ค๐ข ๐ฉ๐๐ ๐๐๐๐๐ฃ๐ฃ๐๐ฃ๐ ๐๐ฃ๐ ๐ฌ๐'๐ง๐ ๐ง๐๐๐ก๐ก๐ฎ ๐ฅ๐ง๐ค๐ช๐ ๐ค๐ ๐ฌ๐๐๐ฉ ๐ฌ๐'๐ซ๐ ๐๐๐๐ฃ ๐๐๐ก๐ ๐ฉ๐ค ๐๐๐๐๐๐ซ๐ ๐ฉ๐ค๐๐๐ฉ๐๐๐ง. ๐๐ ๐๐๐๐ก ๐ฌ๐'๐ซ๐ ๐๐ง๐๐๐ฉ๐๐ ๐๐ฃ ๐๐ฃ๐ซ๐๐ง๐ค๐ฃ๐ข๐๐ฃ๐ฉ ๐๐ค๐ง ๐ค๐ช๐ง ๐จ๐ฉ๐๐๐ ๐ฉ๐ค ๐๐ค๐ฃ๐ฉ๐๐ฃ๐ช๐ ๐ฉ๐ค ๐๐ง๐ค๐ฌ ๐๐ฃ๐ ๐ฉ๐๐ง๐๐ซ๐."
We're incredibly proud of the finished result and hope it provides our teams with a space they enjoy working in every day.
๐ Interested in joining our team?
Our NHS 111 service is currently recruiting Health Advisors.
Find out more and apply here: https://www.fcms-nw.co.uk/vacancies/111-health-advisor-call-handling-blackpool/