14/10/2026
π Meet Our Admin & Care Navigation Team at Knowsley Medical Centre! π
Behind the scenes β and often front-of-house β our admin and care navigation team works incredibly hard to keep the practice running smoothly and support our patients every day. π
Hereβs a little introduction to the people who help make it all happen!
π©βπΌ Sharon β Practice Manager
Sharon oversees the whole practice, ensuring everything runs safely and efficiently. She supports all departments, manages operations, leads service improvements and works closely with our GP Partners to make sure patients receive the best possible care.
π©βπΌ Gill β Team Leader
Gill supports the day-to-day running of our reception and admin teams, handling complex queries, supporting staff training and ensuring everything runs smoothly. She plays an important role behind the scenes, helping to keep the team organised and the practice running efficiently.
π©Ί Caitlin β GP Assistant
Alongside her clinical role, seeing patients for phlebotomy and health checks, Caitlin supports our admin team and doctors with paperwork, task management and organisation, helping everything run as smoothly as possible.
ποΈ Vanessa β Secretary
Vanessa manages referrals, hospital correspondence and medical records, while liaising with secondary care. She helps ensure important information is processed accurately and on time, supporting patients as they move through the next stages of their care.
π Our Care Navigators
Our friendly care navigation team is often the first point of contact when patients visit or telephone the practice. They help answer queries, guide patients to the most appropriate services and ensure everyone receives the right support for their needs.
Meet our Care Navigation Team:
β¨ Maria β Usually found at the front desk most mornings, welcoming patients with a friendly smile and helping them with their queries, Maria also helps with the phone lines with calm, confident support.
β¨ Claire β Claire helps patients with their queries, providing guidance and signposting them to the most appropriate services. She supports patients in helping them navigate appointments and access the right care and support for their needs..
β¨ Josie β Josie plays an important role in helping patients navigate appointments and the services available at the practice. She assists with patient queries, provides information and guidance.
β¨ Jess β Bringing valuable experience from previously working in a GP surgery, Jess has a good understanding of how general practice works. This experience helps her support patients confidently, understand their queries and guide them towards the appropriate services and care.
π A big thank you to our amazing Admin & Care Navigation Team! π
Every team member plays an important role in supporting our patients and keeping Knowsley Medical Centre running smoothly. We appreciate all their hard work, dedication and care!
Find out more about our team here:
https://www.knowsleymedicalcentre.nhs.uk/team/