15/09/2026
Communication is key to feeling heard, understood and included 🫶.
Last week, Caleb Phoenix, PBS Activities Coordinator, and Becky Jones, Operations and Marketing Manager, joined a fantastic Total and Inclusive Communication training session delivered by Anne Fraga, Speech and Language Therapist at Oldham Council.
The session explored the different ways, reasons and opportunities we have to communicate. They gained practical experience using Talking Mats and learnt some Signalong signs - the signing system adopted across Oldham to support a consistent approach to communication
💚One memorable message was the importance of our ears - not only for listening, but for communication and engagement. Anne’s top tip was to remain alert to something as simple as a build-up of earwax, which can affect hearing and potentially lead to frustration, withdrawal or changes in behaviour.
The training comes as we prepare to support a new person transitioning into their own home in Oldham. Becky and Caleb will ensure this learning is embedded within the team’s induction, alongside further person-specific training with the SALT team, helping us understand the person’s communication needs, reduce anxiety and support a smooth transition.
🙏A huge thank you to Anne for such an engaging session. We look forward to working closely with Anne, Ruth Dearsley and the wider Oldham team as the transition progresses.
To find out more about the different training our staff can undertake, click the link here: https://cstu.io/7363cd
