04/08/2026
To all of our lovely clients, both new and existing 💕
We just wanted to apologise if you’ve recently experienced a delay in receiving a reply from our inbox, or if your message has unfortunately been missed altogether.
As many of you know, we have six self-employed hairdressers and one self-employed nail technician. Everyone has access to our inbox, but over the past few months the girls have had much needed holidays, and I’m also still on maternity leave. As a result, our inbox hasn’t been monitored as consistently as we’d like, and response times have been slower than usual.
Please know that this isn’t a reflection of how much we value you. We would never intentionally ignore messages or come across as unprofessional. It’s simply been a very busy period, and with everyone juggling clients, holidays, and their own schedules, our inbox has unfortunately taken a bit of a back seat 🥺
We’re also incredibly grateful that we’ve been so busy, but this does mean we’re currently finding it difficult to accommodate new clients. At the moment, our main availability for new appointments is with Nat on Wednesdays and Fridays.
Thank you so much for your patience, understanding, and continued support. We truly appreciate every single one of you and are working to get back to the level of service you deserve. 🖤