Oxford Terrace and Rawling Road Medical Group

17/06/2026

If you are 18+ and living with low mood and anxiety there is a great local group you can attend for support. With no waiting lists and anyone can simply turn up on the night PeerTalk

22/05/2026

UPDATE: Power is now back on at Rawling Road Surgery.

We have a power cut at our Rawling Road Site. If you have an appointment at Rawling Road surgery with a doctor, please make your way to Oxford Terrace Surgery for your appointment time. If you have an appointment with Dr Snell please still come to Rawling Road surgery. We are expecting power to be back on between 11:30-12:30. We will keep you all posted as soon as the power comes back on.

05/05/2026

We’d like to say a big thank you to all our patients for your patience and understanding since we introduced our new triage system last month.

We appreciate that this is a change to how you access care, and we are continuing to review and fine-tune the system as we go to make sure it works as smoothly as possible for everyone.

Our aim is to ensure that patients are seen in a timely way, while prioritising those with the most urgent clinical needs.

We are pleased to say that we are currently responding to all patient requests on the same day, so you know what will happen next following triage.

We really value your feedback and would encourage you to share your experience with us so we can continue to improve the service.

Thank you again for your continued support.

16/04/2026

*Our phone lines are back up and running*

⚠️ Temporary Phone Issue ⚠️
We’re currently experiencing problems with our phone lines again today, and they are temporarily unavailable. Our provider is working to resolve this as quickly as possible — thank you for your patience while we get things back up and running.

In the meantime:
💻 You can access help and advice via NHS online services
💊 For minor illnesses, please consider self-care at home or speak to your local pharmacist
📞 If you need urgent medical advice that can’t wait, please contact NHS 111 (available online or by phone)
🚨 In an emergency, always call 999

We’ll update you as soon as normal service is restored. Thank you for your understanding.

15/04/2026

*Our phone lines are now back up and working*

⚠️ Temporary Phone Issue ⚠️

We’re currently experiencing problems with our phone lines, and they are temporarily unavailable. Our provider is working to resolve this as quickly as possible — thank you for your patience while we get things back up and running.

In the meantime:
💻 You can access help and advice via NHS online services
💊 For minor illnesses, please consider self-care at home or speak to your local pharmacist
📞 If you need urgent medical advice that can’t wait, please contact NHS 111 (available online or by phone)
🚨 In an emergency, always call 999

We’ll update you as soon as normal service is restored. Thank you for your understanding.

26/03/2026

We’ve written to patients about important changes to our appointment system following changes to the GP contract.

Please read your letter carefully for full details on what is changing and why.

The letter also explains how you can share feedback.

Thank you for your understanding.

Patient communication 18.03.26…

07/01/2026

This is a great initiative by Gateshead NHS

Feeling bloated lately? Tired for no reason? Noticing subtle changes?

Ovarian cancer symptoms are often vague - and easy to dismiss. But early detection saves lives.

If you have reached menopausal and your GP is in Gateshead or you are living in Gateshead, you can self-refer for a pelvic ultrasound scan today.

Please complete this short form and a member of the team will be in touch.
https://forms.office.com/e/Cn2BP4KQV0?origin=lprLink

06/01/2026

05/01/2026

Important Notice for Our Patients

Please note that our Oxford Terrace branch is currently closed due to technical difficulties. We apologise for the inconvenience and are working to resolve this as quickly as possible.

Our Rawling Road branch remains open and fully operational, and our team there is happy to help you as usual.

Thank you for your understanding and patience.

15/12/2025

Please note that tomorrow between 12:30pm and 2pm, our practice will be closed and operating with limited availability.

During this time, routine services may be delayed, but urgent care will still be covered. Please contact the surgery on 0191 4772169 should you require assistance during this time.

Thank you for your understanding and continued support, and we wish you all a very Merry Christmas! 🎅✨