Our ear wax removal service ensures gentle and safe procedure for ear health, manual lymphatic drainage therapy enhances circulation and detoxification. Client & Clinic Policy Statement
OVERVIEW OF MASSAGE
Massage is perhaps one of the oldest healing traditions. Many ancient peoples are convinced of the therapeutic properties of massage and used it to treat a variety of ailments. Massage therapy
is the practice of kneading or manipulating a person’s muscles and other soft-tissue in order to improve their Illbeing or health. It is a form of manual therapy that includes holding, moving, and applying pressure to the muscles, tendons, ligaments and fascia. With a wide variety of techniques that vary in the manner in which touch, pressure and the intensity of the treatment is applied. The benefits of massage therapy include, but are not limited to: relaxation and stress reduction; improved circulation; improved muscle tone; increased lymphatic flow which can reduce edema; increased joint flexibility and range of motion; strengthened immune system; improved digestion, flexibility, breathing, posture, and increased energy. CONTRAINDICATIONS OF MASSAGE
Certain conditions can become worse by receiving massage therapy and can be harmful to the client. Before receiving bodywork, clients need to fill out a comprehensive Intake Form and include all medical conditions, past and present. It is up to my discretion if bodywork would be contraindicated due to the condition. In addition, I need to know if you are under a doctor’s care or may be pregnant. WHAT TO EXPECT - BEFORE THE APPOINTMENT
Prior to your first appointment, you will receive a link to fill out an Intake Form, Client & Clinic Policy Statement and Informed Consent Statement. If you are unable to fill out these documents prior to your first appointment, you should arrive 10-15 minutes early for your first appointment to complete them. It is requested that all clients should shower prior to receiving massage and should bring their own two towels and a mask to wear. WHAT TO EXPECT - AT THE APPOINTMENT
Clients will be accompanied into the massage therapy treatment room where I will go over your health history and goals for the massage session. The massage therapist will then leave the room to allow you to undress to your comfort level and get onto the table. You should feel free to remove as much or as little of your clothing as you wish. I work with clients fully draped, meaning that only the part of your body where I are working at that time will be exposed. Once you are undressed, on the table, and under the sheets and blanket, I will knock to make sure you are ready, come back into the room, and begin the session. I will check in with you regarding pressure, temperature, and general comfort. Only you can feel what is going on inside your own body and should you feel pain or discomfort, please inform me immediately. When your session is over, I will again leave the room to allow you to get dressed. All sessions are completely confidential and client records are maintained in a secure file. INTOXICATION
If a client comes to an appointment intoxicated, the client will not receive massage therapy and the appointment will be rescheduled. SEXUAL IMPROPRIETY
Sexual innuendos, language, behaviour and touching will not be tolerated. The session will end immediately and client will be charged the full price if such an occurrence takes place. Client has the right to refuse service if he/she feels sexual impropriety on my part as a massage therapist. PRIVACY OF PERSONAL INFORMATION
The privacy of your personal information is important to the clinic. I am committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services I provide. Like all medical professionals, I collect, use and disclose personal information in order to serve our clients. The primary purpose for collecting personal information is to provide treatment. I also use personal information to process credit card payments. PROTECTING PERSONAL INFORMATION
I understand the importance of protecting personal information. For that reason, I have taken the following steps:
• Client records are maintained in a secure file.
• Electronic hardware is either under supervision or secure in a restricted area at all times.
• Electronic information is transmitted through secure networks. You have the right to see what personal information I hold about you and to request copies. I will try to help you understand any information you do not understand, e.g., medical terminology, etc. I reserve the right to charge a nominal fee for such requests. CANCELLATION POLICY NOTICE
Your appointments and well-being are very important to me. I understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, I respectfully request at least 24 hours’ notice. Our Policy:
• Any cancellation or reschedule made less than 24 hours will result in a cancellation fee of 100% of the total cost of the service or should you be on a program of treatment will result in the loss of one session.
• When payments are made in advance, cancellations or reschedules made 24 hours or more in advance will receive 100% refund if no further session is booked or required.
• If you are more than 5 minutes late for your service, I may not be able to accommodate you. In this case, the same cancellation fee will apply. I will do my very best to reschedule your service for another time that is convenient to you.
• If you develop symptoms and test positive for Covid please do let me know and I will not charge you when you move your appointment. How to Cancel Your Appointment
• If you need to cancel your appointment, please call or message me at 07544813770 or FB messenger or through whatsapp. If necessary, you may leave a detailed voicemail message. I will return your call as soon as possible. If you are required to leave a voice message or just a text message, I will honour the date and time of the call or message. PAYMENTS
Acceptable forms of payment include cash and all major debit or credit cards. A receipt for services rendered is available upon request.
