05/09/2026
📢 IMPORTANT INFORMATION FOR OUR CUSTOMERS
For the past couple of weeks, our Facebook and Instagram accounts have been blocked, which meant that we did not have proper access to our private messages or the ability to communicate with our customers as normal.
Our accounts were finally restored today, and we now have access to our messages again. Unfortunately, during the period of the restriction, messages and previous conversations were not loading correctly, meaning that a large number of conversations were completely unavailable to us.
We currently have hundreds of messages waiting for a response and we will be working through them today and tomorrow. We kindly ask for a little patience while we carefully review each conversation to make sure nobody is missed and that we have all the correct information before responding.
⚠️ VERY IMPORTANT: If you contacted us or placed an order through Facebook or Instagram and have not received a response, please send us a new message.
Orders placed through Social Media have been particularly difficult to deal with because we could not access the previous conversations. This meant that we could not see what had already been discussed, what information had previously been provided, or what had been agreed regarding individual orders.
💻 Customers who contacted us by email have not been affected in the same way — our email correspondence has remained available and we have been able to maintain full continuity with those customers.
📩 If you are still waiting for a response or an update regarding your order, please contact us again via Facebook Messenger, Instagram, or directly by email:
[email protected]
This will allow us to locate your enquiry as quickly as possible and get your order or request back on track.
We sincerely apologise for the inconvenience and frustration this situation has caused. We completely understand how frustrating it can be to wait for a response, especially when you are waiting for an order.
Please be assured that we have not been ignoring your messages — we simply did not have proper access to them during this period.
Thank you for your patience, understanding and continued trust ❤️